I can see someone else's card added in my airbnb account

[Ewa54]

I noticed that only because I got a message from AirBnb that the system is not able to collect the payment for a reservation.

The notification mentioned a card ending 0275 which I never had in my possession and never added to my account. I checked my payment methods saved with AirBnb and noticed that the card I normally used has gone from my account. So looks like I was assigned someone else's card while my card has gone to someone else's account.

The customer service is trying to persuade me I added the card at some point (every time giving me different versions) but I have all payment receipts and can easily check I never paid with the mysterious card.

More - I own only one cc and I had it for many years, I never use debit card online, so I know very well which card I had saved in AirBnb account.

Looks to me like they have a mess in their payment system.

[Emiel1]

@Ewa54 

Or your account was hacked and somebody else put the card in.

[Ewa54]

For what purpose?

[Elena87]

@Ewa54 

You might have already checked to see if anyone has signed into your account recently

https://www.airbnb.com/help/article/900/can-i-see-a-list-of-recent-logins-to-my-airbnb-account

Maybe it is a stolen card added. Criminals tend to book a listing they will be beneficiaries of, using your account as camouflage to try to yield payment transfers before someone is alerted.

Perhaps if you use regularly the same email/password, your information may be breeched elsewhere.

[Ange2]

@Ewa54    While you are waiting for Airbnb to sort this out, I would take a screenshot or save page as .pdf, of the erroneous card with date/time stamp, then delete it.  Then change your password ( in case it is hackers) and after that is done add the correct card.  If possible I would even change the email associated with the account.  It could be Airbnb, it could be hackers, do what you can to protect yourself.

[Ewa54]

My account wasn't hacked unless there is a data leak from airbnb system. And I will no more use my cc with airbnb that's for sure.

[Elena87]

@Ewa54 

It's good practice to delete your card details and only add when performing a booking.

[Bailey86]

What if your credit card number is on someone else's air bnb and you didn't know until they purchased from your card how do I go about getting my card details off someone else's air bnb. @Ewa54