Instant Booking - Price Changes

[Jay64]

Hi Y'all I'm a new host and my settings were automatically set to Instant Booking, didn't realize this was a thing until I received a few Confirmed reservations. 

Anyway, a Guest was able to book my apartment at an extremely low rate and I have no idea why Airbnb would do this!! My rate is $95 and it was booked for $43/night!!!

I've explained the situation to the guest and updated the price with a significant discount (waived the weekend rate and no cleaning fee) and she's currently considering it. What can I do to avoid this doesn't happen again and how can I avoid a bad/cancellation review??

I've switched off instant bookings!!

[Linda108]

@Jay64  Now that you have all your ducks in a row for your listing (including turning off IB) you should be good to go.  I looked at the listing and it looks really nice.  You also have an automatic cancellation review that you need to respond to.  In a few short sentences explain why there is a cancellation.  If this cancellation came as a result of IB and not being ready to book, you can contact Air BNB and request that you want the review removed and any blocked dates unblock.  Good Luck

[Hasan2]

So, Linda, I'm in the same situation. If you change the price after a guest booked instantly (I didn't know about IB in that time), and then they cancelled the reservation. What happens? I got an e-mail stating it will be refunded by your account. Now am I in minus or neutral? Thanks 

[Gerry-And-Rashid0]

The guest will only be refunded what they have paid (and in line with any cancellation policy a host may have in place). So, guests can't 'benefit' from cancelling.

Price changes only apply to future bookings - not to existing ones.