Please SHARE to protect the host
Worst #AIRBNB experience ever
Host, I suggest you read through to also add these below part otherwise you could have similar issues.
Booking was for 2 weeks. Arrival times was at 17 :00. On the day of the arrival, I started receiving non-stop call from her at 11 :00. I was in a board meeting at work at the time, after 7 calls ( I took screenshots ) I had to excuse myself to take the call. They arrived 8 hours before the agreed time. We travel a lot, and we are superhost. Our moto is to accommodate as much as possible. So I left work. I would take back the time Saturday.
Arrived at home. Booking was for 4 persons. 5 are presents, 3 of which are in my front yard tree. Weird. I start the usual tour we generally do with all of are guest ( +35 as of now ). The lady is angry because the house is shared. Yes we live here. This is mentioned in the profile. Profile clearly says that the room listing are for private rooms ( not entire home ) and that 2 kids and dogs live on the property. They obviously didn’t read the profile through. She wants to cancel.
During the tour, we did explain the house rules ( which are mentioned in the profile ). The additional thing we discuss during this tour are « how to behave in a shared house ». See them as suggestions for co-living. For example : You should take your shower before 22 :30 in the upstairs bathroom since it’s right next to the kids room ». Also, since the listing mentions NO PARTY and since the guess mentioned having the intention of bringing friends over ( not permitted ) to hold a pool « get together », we suggested to kept the noise low after 23 :00 for the neighbors. Again, more of a suggestion to be respectful and avoid any issues with cops if the noise gets too high. Guess then complains that there is to many « don’t » in the house. I am glad I didn’t ask them not to stab me during my sleep and not to start a fire with gasoline on my dining table. They would have probably been mad.
Guess wants to proceed to reimbursement. As per our cancellation policy, we explain they won’t be reimbursed in full due to the lateness of the cancellation. Also, that we do not handle the money. Guess becomes aggressive. They want me to give them cash. They wishes us to have a bad event and loose money afterwards. Tension is palpable. I’m alone with 5 persons in my house. I remember I should have stayed at work. I texted my husband so he can help me. The guess won’t leave and are menacing. I haven’t felt unsafe like that in my own home.
My husband leaves works. Meanwhile he travels, guess reach AirBnb and leave. Then AirBnb calls us. They ask us to prepare to defend ourselves…what?
AirBnb wants to issue full reimbursement to the guess. We oppose firmly. So you know, we had a guess a while ago that left and we took arrangement, but in this case ( Cleaning lady + missing work for me and my husband + if you don’t remember read above again! ).
Guess claims the house has too many rules. Apparently, if you do not mention a NAY and a guess ask about something. They can do it. Otherwise, you’ll have a fraudulent listing. So basicly, I can bring a whale to all of you AirBnb Host since I haven’t seen any restriction about that. I can also pull off the carpet, repaint the room, and cook a dead skunk on your stove at 3AM. Since none of these I have been mentioned as NAYS on any reviews.
Also, AirBnb mentioned that the guess was technically never there since all of that happened 8 hours before checkin. AirBnb will ask host to accomodate guess, but I just learned that if I do so…it’s at my own risk.
And like that, all of a sudden, the private room vs entire home main ( remember…main issue ) is now off the grid. The issue is all focused on the bathroom schedule so we can live in harmony. Weird. It’s now been 55 hours and NO ONE from AirBnb has called us back on our numerous attempt to understand the situation. We taught being a membre since 2016 and a superhost would have meant a thing.
