Had a guest who was suppoed to check out at 6pm. He didnt reply to me when I asked for key drop off until 7pm (an hour after he had to check out) He told me he was leaving at 9am the next day. When I told him he had to pay an extra night and I told him the rate he said he was leaving and ended up leaving passed 9pm. Is there a way to charge a late check out fee?
Do you have late check out fees in your house rules?
Do you have a deposit?
If so I beleive you need to contact the guest and ask him to approved the amount. If he won't you need to take it up with BNB
Don't start any money transactions outside of Airbnb, it will only cause you problems, especially if you are already in a problematic situation with a guest.
I see that regarding check in and check out times, you only have check in times stipulated from noon to 6pm, nothing under check out times. To protect yourself, how about stipulating a check out time like 11 am? Most hosts don't go later than that, and you can always make special arrangements with a guest, but then it is clear what is expected. You might also rethink your check in times, perhaps a bit later and extending to 8 pm, like 3 pm to 8 pm? As you have it now, what would you do if a guest leaves at 6pm, but a new guest has booked for that day and wants to check in at noon? nevermind the time you need in between to clean...
Just a suggestion, good luck and happy hosting!
If I were you I would list normal check-in and check-out times and allow early/late on request according to your booking situation. This way you would appear accomodating and more likely to receive a positive review.