Late check in and extra guests

[Nic40]

Hi Everyone

I have a guest who checked in 6hr and 20m later than our check in window of 4-6pm.  He had booked for 6 adults; him, his new wife and their parents, however, turns out aunty, uncle and one other turned up also, making a total of 9!!!

I have on my policy page an extra fee for each extra person per night.  This shouldn't be too difficult as I can go through the resolution centre but any ideas about how I can charge for late arrival as there is no option to list this in the policy section anywhere?

Thank you in advance for your help.

Nic

[Shauna28]

Personally, I wouldn't charge for late arrival (things happen...) but perhaps this can be done via a request for funds from the guest.  So inconsiderate of them to bring three additional guests! You could  adjust the booking to reflect the additional guests and they'd need to accept. 

[Nic40]

Thank you Shauna28 I have sent them an additional request for funds based on the extra guests, and discounted it by 50% considering it is their wedding weekend!!!  Hate to be bad cop but there is no excuse for this kind of behaviour.  The thought of doing this would never cross my mind but peeps will be peeps 🙂

[Мария15]

@Nic40  I wonder what would you charge for late arrival?

I once had a request from a guest saying that they are planning to arrive at 10pm but since they are flying it could be a delay. I asked for £15 as a late arrival fee and he decided not to book. (I do understand that we operate at different markets but just curious 🙂

[Nic40]

Thank you Mapnr16 I will take that in to consideration for any future late arrivals :-

[Helen3]

Only having a two hour slot for check-in time is very unusual @Nic40 You can only charge for late check in if it says on your house rules that you charge for it. Is this is in your listing?

Personally I always check via messages in advance of arrival that only those on the booking will be staying. I really don't like being lied to by guests and sneaking in three extra guests that they haven't paid for would definitely mean a three star review from me, that is if I didn't ask Airbnb to cancel their booking. I certainly wouldn't be rewarding them for lying to you by giving them a 50% discount.

If you are happy for the three unregistered guests to stay (remember they aren't covered by Airbnb's guarantee) then make sure you send the request through the Resolution Centre asap and make it clear they can only stay if the payment is made within XXX timeframe.