My Guest gave 4 and 5 stars for everythign But General Star Showed Up 3 Star

[Nursun0]

How this is possible?

[Anonymous]

@Nursun0 @Guests enter the "Overall" rating separately from the category ratings. Usually when there's a big discrepancy like this, it's because the detail they were less satisfied with didn't fit into any of the rating categories. For example, the comfort of the furniture, noise, smells, decor, or temperature.