My Guest is not booked in with Airbnb,he says he has payed Airbnb for a weeks stay,i don't know what

Jennifer31
Level 1
Donegal, Ireland

My Guest is not booked in with Airbnb,he says he has payed Airbnb for a weeks stay,i don't know what

 
3 Replies 3
Victoria57
Level 10
Strathpeffer, United Kingdom

Hi @Jennifer31, if he says he booked he will have a confirmation/reciept and a reference number. And you would have the booking in the Reservations section on your AirBnB account. If he can't produce evidence of the booking and you don't have a reservation either then you should not allow him into your home and he will need to contact AirBnB to try to sort it out.

Gerry-And-Rashid0
Level 10
London, United Kingdom

Click on Reservations and you will see whether or not he is showing as a booking for you. 

 

As already said, if it's not there then advise the guest to contact AirBnB as you have no booking for him. Do not, under any circumstances allow the person in to your home - it could be a scam or worse.

David126
Level 10
Como, CO

They will not have your details until they have actually made a booking.

David