Payout less than booking

[Patrick-and-Sandra0]

Hi - Airbnb paid 700€ less on a booking I received, guests are in my apartment no. I think something went wrong in the payment system. Where can I report this? Thank you

[Emiel1]

@Patrick-and-Sandra0 

You need to contact Airbnb for this: Airbnb Help: contact 

But first you should check your Transaction History about the figures and the status of the reservation involved. If received less then expected some reasons could be:

- There is money deducted because of pending refunds for other reservations.

- It is a "long term reservation", then payouts are made in installments (listed in Upcoming payouts)

[Patrick-and-Sandra0]

Emiel hello

Thank you for the quick answer.

It is a 49 nights reservation.

I did not realize for stays over 28days the payout comes in installments. I looked in Upcoming Payments there and indeed it shows the 2nd part of the payment.

Thanks again, issue solved!

Kind regards

Patrick