Hello,
I sent the following to Airbnb Support but have not received a response. Any ideas?
Hello AirBnB,
There seem to be some discrepancies between this host's two listings. The listing that we reserved and paid for states that we have access to three private bedrooms, a kitchen, washing machine, private living room, etc. in a shared house. For these services and amenities, the host charges approximately $42.00 a night for two people. The host's other listing lists all the same amenities (the same three bedrooms, private living room, bathroom, etc.), but excludes the use of the kitchen and washing machine. Because these two amenities are not included, the host charges a smaller fee per person. When we booked our stay here in (city name), I chose to pay the higher fee so that we would have access to the kitchen and washing machine. For the first two days of the trip, my wife (her name) and I had access to all of the amenities listed and we were enjoying our stay. Last night, the host came over to inform us that five other guests would be moving into the apartment for one night (May 26) under the conditions of the other listing. He insisted that they would only be spending the night and that they would not be using the kitchen. When we got home from visiting the city tonight, the other guests had moved in. We now no longer have access to a private living room (it is actually shared with the other guests) and in fact, someone will be sleeping in it tonight so we have no access to it. Additionally, the other guests are using the kitchen, which supposedly would be for our exclusive use. (There is no way for the host to restrict their use of the kitchen). This, in particular, bothers me as it means that I am paying extra for a service that other guests in the house are using for free.
On top of these amenity issues, my wife and I are now restricted to only one of the three bedrooms listed for our reservation. At the same time, a similar problems persist for the other guests: they only have access to two of the three bedrooms that they paid for. Essentially, we are both paying for spaces occupied by other guests. This, in combination with the kitchen situation, is clearly a violation of the terms of service and the contract between host and guests.
The host is very nice and we have enjoyed talking with him, but at the end of the day we feel extremely uncomfortable and frustrated with the situation. I don't think (host's name) is intentionally being malicious, but I think he may be unaware of what the problem is. I have tried to explain it to him, but there has not been a resolution. In my opinion, he needs to either get rid of one of the two listings or set this space up as a single private apartment listing.
In any case, I would like to resolve this with (host's name) without confrontation or Airbnb's direct intervention (unless it is necessary, of course), but I would like your advice on how to proceed in light of the above.
Thanks,
