Reopen a cancelled account

[Yorren0]

Hi All, I just accidentally deleted one of my Airbnb account (I got two accounts, and I decided to delete one of them, but I accidentally deleted the one that I would like to keep). Is there any way to UnDelete my account? please help

[Steve143 · Accepted solution]

Hello @Yorren0,

You'll have to contact Airbnb support. They may be able to help.

For phone and message links for them click on "Help", then on "Visit the Help Center" and then on "Contact us".

You can also type "contact airbnb" in the "Search the Community" box on these forum pages where you posted your question.

Click on the "Contact Airbnb: A Community Help Guide [UPDATED]" suggestion that shows when you type.

Steve.

[Andrea1337]

Hi Steve,

It seems your answer is no longer valid and I am unable to contact airbnb at all...

Andrea

[George475]

you are right. very hard to contact and communicate with them

[Lucy326]

As I'm selling my property I deactivated my listing.  I now need information to do my taxes.  Airbnb has no record of my account whatsoever and insist I 'deleted' and not 'deactivated' my account.  I do not believe that to be true.  Whatever happens, it seems ludicrous they have no record whatsoever that I existed (Superhost for 2 years).  They seem unable or unwilling to help!

[Denise600]

Airbnb Help line: 415-800-5959

[Emma572]

@Yorren0 Did you manage to get your account back 

Because the same thing happened to me 

Was trying to delete a duplicate account ended up deleting the one i'm currently hosting someone 

Please let me know 

I would be grateful because it's stressing me out 

[Josh315]

Same thing happened to me. But I got my account back! Looks like it might be poor instructions given to Airbnb's support line.

What happened: I deactivated my account via the "Deactivate Account" button online. 6 weeks later, when I called Airbnb's customer support line to reactivate, they said that my account is now deleted and all the data is gone.

I insisted that I didn't delete my account, but the customer support agent kept saying that my account was deleted.

After a few tries at this, I asked if I could speak to his manager (and that he was doing a great job, I wasn't mad at him, I was just upset that the policy was inaccurate). Something didn't seem right to me -- either their instructions were vastly wrong, or maybe the customer support guy just didn't know what was going on.

Lo and behold, the guy put me on hold for a few minutes, and then he came back saying that I actually *didn't* delete my account, but rather it was deactivated, and that it could be reactivated.

A few minutes later, I got my account back.

[Gill94]

I cancelled my account and received an email from Airbnb confirming I'd done this, but saying I could reinstate it at any time. No, I couldn't, said the manager I spoke to, when I changed my mind a week later! So why did the email say that I could? He promised a call back, when I urged him to investigate further with the website's developers, but no call was received. I emailed Airbnb's press office in frustration (I'm a journalist), but they didn't reply either. Anyone else have success, like the guy above, and can give me a named person I can speak to? I'm in the UK, by the way. Many thanks.

[Gill94]

@Lizzie, I've just been reading your conversation with the lovely Robin on the landing page and you sound like a helpful kinda gal! Could you please verify for me with your developers whether a cancelled account can be reinstated 'at any time', as the automated email from Airbnb said, immediately after cancellation? I believe it can be. A post above confirms this. But your helpline in the Philippines has not been briefed! I was one of the earliest adopters of Airbnb in the UK - I was at the London launch party! Surely the company doesn't want to lose an active host and traveller like me who could be earning it money?!

[Buck6]

Same thing just happened to me! I meant to delete a different account and deleted the wrong one! 

[Ray1246]

and to me, meant to deactivate the hosting part as I was using evolve.Needed the travelling part kept, but all gone

[Sushil10]

To join the frustration party here -- I had Airbnb since 2016, most of the time -- it would never let me book any place, would just say error, try again later. I had once successfully booked and stayed there and one day I decided to contact their chat support. The staff was very nice and tried everything she could to help but she could not figure out why I was not able to book available property. She escalated that to some internal team.

After few weeks, I was suggested to create a new account and try. Which I did and it worked. So I booked a house in Orlando for 9 days. Then I got contacted by the same agent again (who really wanted to solve my account issue) to see if I can try again with my old account as the internal team closed the support ticket. I asked if there was way to merge the two account now. I was give a link to deactivate the account I am not using because merging account is not an option they have. As I was chatting from the account that would not allow me to book any place, I clicked the link and deactivated the account. But somehow, I saw the new picture that I had uploaded to the new account in the deactivation conformation page. Then, I went to my computer, tried logging in with the new account -- no account exists.

I contacted them -- they say my account is deleted, they cannot undelete it as the email address they have in record is different than where they sent the reservation confirmation, payment receipt and all. It is beyond my imagination as why a new account would be de-activated when I am logged in with old account using their app, and deactivated the old account but the consequences -- the reservation is canceled and the property had strict cancellation policy.  The staffs seem to be trying hard to see if a refund is possible as the place is already booked by someone else. But, I have been waiting for a call back that I should have received in 30 min for over 2 hours now. The agent said their hands are tied and cannot do much.

Contacted the host but she feels helpless on this situation as well.  Now I am here, spending several weeks, and nights, trying to book something and freaking out about loosing money, not finding affordable place for the family of 7 to stay around to busy holiday time.

I thought for a while it was only me with this horror story but apparently not alone.