Response rate

in
New Zealand
Level 1
274 Views

I respond almost instantly to all messages from guests...

but the 'response rate' measure bar is still on 0%

I would like to achieve the SuperHost badge.

Can anyone help me with this one?

Thanks,

Sofie

1 Reply

Re: Response rate

in
Spring, TX
Level 10
Hello Sofia and Will -

Just do your best to respond in the first hour to get the guest before they go elsewhere and as much as possible respond by email. I've heard it is sometimes difficult in the southern hemisphere to get strong signal for Internet and email but the best practice is to respond by email. Responding to text messages don't get to your guest, but I notice on my recent text notifications that they now have a link which takes you to email when you click on the link. So that maybe especially helpful for folks in southern hemisphere.

Happy hosting
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