What customer services the link is mainly advertizment for Airbnb. I am getting less and less interested in what Airbnb has to offer hosts I feel they are only there to advertise themselves rather then come to the point and solve our problems. I find them most unfair towards host, they expect us to instantly booking or else our booking will go to bottom of the listing in other words we must allow anyone in the house or else we are punished.
I list two room from my house, one of my last guest left long negative review out of vindictiveness just because I did not say what he wanted to hear and I was not willing to extend his stay when his wife joins in from Argentina. While he was staying here I had two guest in my other room who left great review for me and for my house being very clean but when this man wrote review for same period he wrote many lies after I on the other hand left him a great review. Airbnb did not bother to check how can same house be so filthy on same dates where other two guest were so appreciative during same period instead they downgraded me on the whole and now my both room have waring. They say they would not remove any negative review even if it’s obvious lie and in the past they were quick to delete review where Airbnb were at fault.
This is rediclous that now guest are using review to black mail us if we don’t listen to their demands and Airbnb punishes us if we do not do instant booking.
I am so put off by Airbnb attitude towards host. They initially started to encourage homes to open their doors to guest but now they have no regard for people who are hosting privately, it won’t be long before private host stop inviting guest through Airbnb.
Customer Service Crap link is new way to invite people to listen to Airbnb advertisement first then they will come to a point, what a waste of time
