We understand there may be some confusion on what happens to service fees for bookings that are cancelled under our extenuating circumstances policy. We want to clarify that Airbnb is refunding all service fees to hosts and guests original payment method for these cancellations.
Airbnb won’t benefit from any reservations canceled under this policy. We're truly in this together.
It’s a difficult time right now - and during times of uncertainty, it is important that we find ways to connect and support each other. Sometimes the little things can go a long way, so please share any tips and supportive words you have for one another.
Updated March 17th
@Sangy6 this is a forum only, you will have to either email Airbnb customer services or call them. However you can cancel your stay at your end and cite covid as a reason for your cancellation, I've had many guests use this option. You will then receive a full refund.
January 7 2021. I have a 'strict' cancellation policy. Guest reserved 3 month stay due to Covid restrictions and cancelled 8 days before check-in. Airbnb gave a FULL refund to guest without my permission. Guest did not qualify for Extenuating Circumstances policy. Complete disregard for Host. They've lost us.