Which are the major difficulties of an host?

[Denise1517]

Hi everyone!

I'm thinking about starting with a vacation house and I'm wondering about the most difficult things in being an host! 

I'm sure there are things which you all do, because are necessary for being a good host, but which are that things that you wish you wouldn't have to do, since are not so easy/could be easier?

Thanks to all of you for helping me!

[Huma0]

@Denise1517 

I think probably the review system is the most difficult as it is heavily biased against hosts. Because hosts are so pressurised into maintaining a very high rating, that means they are often reluctant to confront a guest about breaking house rules or general bad behaviour, trying to claim for guest damages or refusing unwarranted refunds. 

It's a big problem, actually. If you browse this forum, you will find many posts giving discussing this and giving examples.

Also, it seems that Airbnb can summarily suspend or even delist hosts' listings due to any erroneous claim from a guest, i.e. we are 'guilty until proven innocent'.

Airbnb customer service is basically a mess. If you are are lucky, you occasionally get a well trained, knowledgable, helpful rep, but most times they are not helpful at all, have no idea what they are talking about and seem hell bent on just closing the case without any solution. It's a bit of a battle, to be honest.

[Sudsrung0]

@Huma0  

Apart from that everything is great