cancellation as host with instant booking

[Anri1]

Hi

I’m host with instant booking. One family made two reservations for two guests, but they would visit us with her two children. I asked for an extra charge since I announced additional charge after a second guest. They do not answer. Have i the right to cancel this reservation?

Thanks!

Anri

[Marit-Anne0]

Probably - but you would need to contact airbnb in the matter.

[Anri1]

Yes but how. In the helpcenter no such option!

[Marit-Anne0]

Try and type contacting airbnb in the search window above or see recent posts.

[Anri1]

Thank you, but i can`t make contact. Please send me a link, if you have one. The issue here is not related to money, but in attitude to the hosting.
Thanks!
Anri

[Dawn33]

Contact Airbnb.

DO NOT CANCEL THIS YOURSELF or accept their cancellation request. 1) Let them cancel completely if they choose not to update the number of guests or 2) let them arrive and not be allowed into the rental until they change it while at the front door.

So many hosts allow more guests to come in and then complain about it on this community center. I don't understand the passiveness on their part.

[Anri1]

Hi Dawn

We want to be fair host, but the process is twofold.

We don`t have address or link to contact airbnb!

Best reguards

Anri

[Richard146 · Accepted solution]

I typed in Airbnb.com/contact and got these numbers
Try
415 800 5959
800 424 7262

[Anri1]

Thanks Richard! I'll try that!

Good luck!

Anri

[Anri1]

I have read these instructions in site airbnb! For Instant Book hosts only

Hosts who use Instant Book may be able to cancel penalty-free if they have concerns about the reservation or a guest’s behavior. Calendar inaccuracy, confusion about pricing or availability, and extenuating circumstances are not covered by this policy.

If you're an Instant Book host and have concerns about a reservation or a guest's behavior:

1. Go to Your Reservations and find the reservation you need to cancel
2. Click Change or Cancel
3. Select “I’m uncomfortable with the guest’s behavior”
4. Provide a reason for the cancellation

Once you complete these steps, the host cancellation penalties for this reservation will be waived, and we’ll help your guest find another place to stay for their trip.

If it's within 24 hours of check-in, contact us instead.

If it`s true, it should not be a problem with cancellation

[Julie1387]

I’ve got instant booking. I got a request for preapprval and tried to ask the potential guest questions . I’ve done this before when guests were bringing a pet ( which I have listed as “ no”) and wanted to know if I was flexible and or the same with children. Each time I was able to discern what to do based on their answers. This time there was no special request just a new member 0 reviews with a valid phone # and email. I tried to ask questions but they wouldnt send. After several try’s I foolishly gave my preapproval so I could send questions. The party was instantly booked. After numerous attempts (4) with my questions and no reply I contacted CS right away and with the response delays it’s now 4 days and no resolutions yet. So here’s  my question to you fellow hosts, with instant booking if we are concerned because of “lack “ of response or feeling uncomfortable about a guest aren’t we allowed to cancel without penalty?