Friends, I could really use some sugestions. I am a superhost in Michigan, at this about a year and a half. I have had literally no issues (except once, with a group of teens who were slobs but no damage), until this last guest. It was her first time with airbnb, and stayed for a week with a toddler and a preschooler, and I suspect is a single mom (at least from her profile pic and no of people in house). She was in my area to visit family from Texas. So, there were dirty dishes left in sink, half eaten pizza in box on counter, garbage on lawn, lots of crap in fridge, AND the toddler wet the bed and she didnt strip the sheets ( a diaper leak, not saturated), but STILL. Some of this I will take the blame for, as to not being more explicit in my printed out check out instructions, although I messaged her the day before her departure asking her to put garbage out, and to start a load of dirty towels. Neither were done, bc she messaged, "sorry, didnt see this before we left." She left a great review and mine was not nearly as negative as it should have been, bc I didnt know the true extent of it from being out of town. And, I dont like to leave negative reviews. (Who even sees them, other than guests? Potential hosts?) So. In short, nothing was physically damaged, but my cleaning gal will spend at least an hour longer (if not more) cleaning up a huge mess. What is the best way to lessen the chances of this happening again? Not take reservations from first time users, which I am loathe to do? Is the security deposit route useful, without holes in the wall to document? I know this is rare, but it's extremely stressful. Thanks for ANY advice
