guest enquiring to stay but says she is being charged more than the advertised rate, can you help

Yvonne5
Level 2
Cambridge, New Zealand

guest enquiring to stay but says she is being charged more than the advertised rate, can you help

I have an enquiry for accommodation but guest is asking me why she is being charged more than the advertised rate.

1 Reply 1
Dave-and-Deb0
Level 10
Edmonton, Canada

Hi @Yvonne5,

 

Does she know about the 6-12% Airbnb guest fee or is she just going off your base rate?  Also, how many guests is she putting in as you have extra guest charges.  I think we would need more information.

 

Dave

David

Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host