personal safety put at risk and airbnb has done nothing!

[Alice78]

My guest got home around probably 10-11 at night, he had trouble unlocking the door and when he settled in he didn't say a word to anyone and made oatmeal and asked a series of bizarre questions such as, "Was this light on, do you want it on?" as for the oatmeal we found out after everything he didn't even touch, which is strange. Around 12:30 - 12:45AM he not only entered my room without permission (who knows what could have happened if my boyfriend wasn't present), but he also exposed himself which made us extremely uncomfortable, he seemed completely out of his mind when we asked him what he was doing he said, "excuse me?" and "I just wanted to use the bathroom." then proceeded to lock himself in the bedroom, ignoring my boyfriend when he asked if he urinated on our floor after my boyfriend had asked him multiple times. When he did open the door, he was asking my bf, "What" along with saying "excuse me.". I will admit the way he was asked to leave wasn't the nicest but we both felt threatened, my bf also saw some pill bottles on the desk before my guest packed up all his things. After he left I came to find there was urine that splattered on my bed, on my dog's face, on my dog's bed, on some clothing and my bf's backpack. 

We spent the majority of the night cleaning and disinfecting. We both had trouble sleeping, my home especially my room is my own space and sanctuary and he violated that. I've never felt so disgusted, violated and unsafe in my own home. Even after he'd gone I found myself paranoid, even when walking the dog this morning I felt very uneasy. He invaded my privacy and there's no way I would ever take him back as a guest and there's no way I would give him his money back for what he put us through, I'm also very uneasy to continue Airbnb even though all of my guests have been so amazing, I don't know what he was thinking or on but he took it way too far. Could anyone help me out on how to proceed? I haven't heard a peep from airbnb and want this resolved asap! There's no way this guy is getting a refund!

[Helen3]

Alice I am so sorry to hear about your experience, thank goodness your boyfriend was there.

Have you called BnB customer service and raised this issue through the resolution centre?  Also red flag the guest with them on your booking.

Hopefully you took photos of  the damage he did through urinating on your belongings.

I think whether he gets money back will depend on your cancellation policy.

[Alice78]

I have called them and the cops my main concern is I hope he didn't go to another Airbnb home, I can't cancel the reservation and I've called and got no response! I don't want anyone else to go through that. His reviews are very misleading.

[Jude7]

 If something this serious happened to me, I would  immediately call the police  for assistance, not Airbnb.  The financial aspects would be second and come after my safety  had been taken care of. 

Jude

[Helen3]

You are absolutely right Jude, somehow I assumed in this situation the hosts would do this automatically/.

[Alice78]

Police were notified immediately and they took their sweet time. The guest left before anyone got there, I do have his persona i formation though but waiting for something to be done by authorities is taking awhile too. We weren't about to get in the way of a crazy person

[Dawn33]

This guy sounds like he was high on drugs and I am sorry this happened to you.

Why on earth does a guest have access to your bedroom? Why isn't your door locked?

A few months ago, a host woke up to the male guest next to her bed in her nightrobe. Anything could have happened.

Please put a lock on your door to protect yourself.

[Alice-and-Jeff0]

Alice, 

It is clear that the guest was probably drunk or high or both.  This behavior of peeing in the middle of the night is typical of a blackout due to alcohol abuse.  It's not an excuse, I'm just trying to put some perspective on it for you.  He probably doesn't remember doing it even though you are unlikely to forget it.

You've asked for some sort of resolution.  It's unlikely you will find the same peace of mind you had prior to this experience.  I have a few suggestions to help position yourself to be safer and maybe make you feel better going forward:

1. As a woman, you have the right in Chicago, since you stay in the property, to only rent to women.  It is not illegal to discriminate against sex when it comes to "small dwelling rental".  You might consider doing that immediately to make you feel safer.  

2. You should add to your house rules that drug use in the house is not allowed.  Also include that highly intoxicated guests will be asked to leave.  This gives all guests fair warning that you won't tolerate partiers.  

3. Install a lock on your bedroom door as an extra precaution.  Add a door alarm if you want to be warned that someone is even testing the door. 

4. File a resolution center request for the extra clean up to be paid for by the guest.  Paying a fine  for violating you, your dog, and furniture may make you feel better. 

5. WRITE A REVIEW.  Since he checked in, you will be able to review this guest.  Do not skip on the chance to warn other guests.  

6. Do not feel bad that you kicked the guest out.  Not one tiny little bit.  

7.  Give yourself a break and snooze your listing for a couple of weeks while you are sorting this out.  You don't have other bookings on your calendar so now's the time to do that.

8. Please know that the police are unlikely to do anything about the exposure or property damage on your behalf. Make sure Airbnb gets a copy of the report and let them handle it.  

Good luck. 

[Alice78]

Thanks guys! I called the police knowing that they wouldn't do anything about (I mean come on this is Chicago). I'm definitely only renting to women or not renting at all from now on. Thank you so much for the tips! 

[Dawn33]

On a positive note, you will probably hear from the police sooner than you do Airbnb.

[Sandra126]

Has he actually cancelled? Asked for his money back? Unless he does either of those, you will be paid for the remainder of the stay. 

[Juley0]

I can't add much to what has been said, but I just wanted to tell you I am so sorry to hear about your horrible experience. What a shame people like that are allowed on Airbnb. I hope they evict him, he certainly deserves that. I can't believe you have to point out the obvious & tell people no drugs, partying, etc, but clearly it is necessary. Make it sound very strict. Trust me, no reasonable person will hold that against you when searching for a booking, I would say the same if someone were staying in my home!