Hello all. I received a letter today. Immediately thought it was a scam, BUT IT WASN’T. I appreciate all the comments here so I am adding mine. From them I was hesitant to sign my name to anything so I called Airbnb directly. They said it was legit (they had me send them a pic through their app of the letter), they reviewed my account and said I was owed money. I am still always skeptical because with any company I call- I never get consistent info if I call in multiple times. So, once again, after reading these threads- I looked at payment history and sure enough it showed I was owed the same amount listed on the letter I received. Now, of course this doesn’t mean all letters are legit. I would suggest that before you dismiss the letter or accept it- that you call Airbnb directly to check. I have also included a screen shot of the follow up text customer service sent saying the letter was legit. as well as look at your account. I hope this helps someone.
Be well.