Hiya @Ann489 @Abigail3 @Deborah898 et all,
I've posted this in @Susan17 's thread already but I'll post it here too:
As you have reported, there was a technical bug that impacted a small number of hosts and guests on January 13. The bug has been resolved, but we know that some hosts might have lost access to their accounts or had cancelled bookings as a result.
Our customer support team has been working with impacted hosts and guests to make it right and is standing by to help those that are still having issues.We apologise for the inconvenience and, as always, thank you for jumping in to help and support others in the community.
Many thanks for your patience in this matter,
Stephanie