what should I do if I meet a guest just took the key

[Wendy806]

@Esperidon had staying at my apartments and when he left just took the key with him

I tried call him and text him

phone is unable to reach 

the airbnb contact never replied 

what should I do 

[Helen3]

Contact him through Airbnb and let him know that as he has taken the key with him and hasn't responded to messages and calls to return it you will need to change the locks and charge him for the labour for the lock fitter and costs of new sets of keys @Wendy806 

[Branka-and-Silvia0]

@Wendy806  do what @Helen3  said , change the lock and file a damage claim ( through send or receive money) before your next guest checks in.

[Romana19]

Okamžitě vyměnit zámek,mohl si nechat udělat kopii.

[Sarah977]

@Wendy806  Do as Helen suggested, and if he still doesn't respond, contact Airbnb again, through Twitter or through contacting them by message. If you were waiting for a return phone call, Airbnb is infamous for never calling back, even when assuring you they will.

And as Helen says, keep your contact with this guest through the Airbnb message stream so they have a record of the messages and no responses. Don't call or text this guest.