More cancellation options ( re new 100% refund policy)

More cancellation options ( re new 100% refund policy)

There is such a diversity of properties on Airbnb that one size fits all for cancellation policy is never going to work. Why not let hosts choose the % of cancellation fee and timing of penalty to suit their particular context?

Rationale: The policy is now global of having 100% refund to guests for hosts with Flex or Moderate cancellation policy - ie there used to be a disincentive of paying Airbnb service fee, but that is now refunded to guest. The only option to provide disincentive is to have a Strict cancellation policy that means that guests pay at least 50% on cancellation - a harsh penalty, and a glaring gap between this and other policies. Home lettings are not hotels! Some hosts will be affected much more than others with this ease of cancellation, especially remote, seasonal locations.

43 Comments
Tom-and-Lisa0
Level 10

I agree with Christina.  I can't jump off Airbnb quite yet because I need to establish presence and reputation on other platforms.  I'm regretting having all my eggs only in Airbnb's basket.

Ionut26
Level 6
Status changed to: Archived
 
Ionut26
Level 6
Status changed to: Archived