Host Voice

You're the expert. Let us know how we can make hosting easier.

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Sophia Saturday

The 14 days visibility of reviews is a disservice to hosts especially when some guests are house hopping -destroying property and airbnb does nothing to help with damages. Hosts need to be updated immediately so they can be forewarned. 

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Marietta Saturday

I TRY TO BOOK

 

BUT THERE IS ID REQUEST AND SOMEHOW THE BOOKING SITE DOES NOT REACT TO MY CAMERA SHOT.

 

I AM ALSO TROUBLES AND AT A LOSS WHY A HOST WHO HAS BEEN GUEST BEFORE IS NOW ASKED TO SHOW ID???

 

WHY IS THIS ? A NEW FEATURE ? SHOULD NOT APPLY TO TRUSTED HOSTS!!!

 

HOW CAN I FINALIZE MY BOOKING ????

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Lisa Saturday

It would be great if hosts received some sort of reward for helping others on the community centre.  For example a boost in lisitng visibility, a travel voucher after a certain amount of helpful posts, featured replies or thumbs up, priority assistance on the phone - something.  Even a new business listing gets a travel voucher.  The parameters cou

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Jeet Saturday

Hello,

 

Sometimes guests write false/fake reviews and as per the new policy, Airbnb refuses to take them down coz "free speech", instead, the customer support team suggests you to leave an appropriate response so that the potential new guests know both sides of the story. This is fair. However, the app does not show host responses, it only shows gue

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Jeet Saturday

Hello,

 

I currently offer a wide range of Breakfast and Meal option as you can see in the menu below. My guests love it and new ones often choose to stay at my place due to all the positive things said about the homecooked food in the reviews. I also offer a BBQ and and an option for a candle light dinner. All the earnigs from the food go towards th

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Louise Friday

Recently I had to cancel a guest's booking as it was clear that she hadn't read my House Rules and the place was a bad fit for her needs.  She told me that she'd booked via the app and that my additional House Rules (and they are legion...) weren't shown to her.  I checked, and she's right; they aren't.

This is crazy.   Please fix it, ASAP.

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Joseph Friday

I have a question.

As a host, I've recieved a request from a potential guest asking about a 4-day period over the upcoming holidays, and wanting pre-approval for them to stay with me.

As New Years' Eve is during this time, I responded by asking a few questions to ascertain what their agenda was (what is expected from them; and in turn what they can e

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Deborah Tuesday

I use smart pricing. (Sometimes I tweak it.) I would like to set a different minimum for weekends and holidays. I would also prefer that I be able to set the price shown for the listing instead of it showing the minimum price. 

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Lourdes Monday

provide real customer service for hosts, rather than constantly changing systems 'enhancing' them.  most recent, and unhelpful:  new and improved calendar which hid blocked dates from the master calendar (i have 6 sites), resulting in a double booking...all in support of getting us poor hosts to use only AirBNB (and not take off site bookings).  Th

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Denzel Monday

 Airbnb should give the host the ability to make a costumized contractual agreement with the guests before the booking is confirmed. The key parts of the contract should be hightlited by the host to make it an easy read. Have the guest initial by each one and sign and date the contract. It isn't fair that the guest can just say a family member pass

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Han & Jiw Monday

I never knew this features even existed, but I'm co-host for a friend and she just lost Superhost status because of the following. 

 

I know about guest cancellations and how they work. I know about guests wanting to cancel but putting it in as a 'booking change' with 'today' as the check-out date as a faux-cancellation with more refund and bypassing

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Cindy a week ago

I offer best experience so guests don't want to leave. And when I ask them to leave they gave me 1-star review. Do I need to let them check out at 4pm or 10pm? Let the next guest wait and I don't have time to clean up? Can a guest be entitled to leave a review, a retaliatory one, if they check out late? We often say: "He who comes into equity must

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Luisa a week ago

When I receive the payment for hosting, I had assumed that the cleaning fee was included since none of my gest has ever paid such a fee separtely. I would likean answer to his question. If the the guest hat to pay the money to the host, that information should be given.

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Jessica a week ago

One of my listings displays the incorrect location on the map. Would be great if airbnb staff could correct this if hosts cant as it is misleading to guests.

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Carol And Ron a week ago

I would like the calendar to be more Host friendly.  I have to go in and set the price for every day during the entire year and beyond.  It would be easier to be able to set a special price for a date range.  For example-be able to set a special price for Christmas or 4th of July. 

 

Also, I have a nonrefundable pet fee, but if a guest states that th

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Paul a week ago

I sent emails with pictures about below issue, but always get return email said my emails cannot reach Airbnb.  I therefore find here a place to share. The below is what I wrote for the email. I still cannot sent emai with the same email address I successfully sent early today.

 

Please compare the below two snap shots, both with Instant Book on, SAM

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Rob a week ago

The benefit goes beyond any tax saving. We own an AirBNB property in Australia. We are about to visit the USA and will be staying at AirBNBs. We would like to take credits from hosting to apply to our overseas stays. It would save us exchanging between currencies if AirBNB can simply apply its own bank exchange rates. And it would encourage us to u

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Zenovia 2 weeks ago

Many hosts have voiced concerns regarding the fairness of the location rating.  It is more fair to rate a host based on the accuracy and description of their listing (i.e. communication). Guests often choose locations that are not in "hot neighborhoods" because of the price. It is disparaging to be rated on things that we cannot control, but have o

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Denzel 2 weeks ago

I would like the host, guest and the case manager to be able to talk in the messaging section. I hate having to call Airbnb and go through long holds and verification. Just have the case manager talk in app to both guest and host in app. Let one person talk at a time and block the other one from sending a response before the next person sends a mes

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Denzel 2 weeks ago

Before a guest books can the host set up a few questions to see if the host wants the guest in their home and vice versa?

 

For example:

1. Do you like dogs

2. What days would you like your room cleaned

3. Are you ok with my friends coming over?

4. Do you sleep in late?

 

Questions like this would let the guest and host know what they are getting into befo

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Host Voice is a tool for sharing your ideas with Airbnb where you can suggest new features or improvements to existing features. See other hosts' ideas on the Host Voice board in the Community Center. If you'd like more details about Host Voice, take a look here

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