Hi, acccording to AirBnB 88 % of hosts try to make their homes greener and 66% of travellers think travelling with AirBnB is more sustainable/eco-friendly. And AirBnB started the Global Office of healthy tourism also with the goal to improve sustainability which I am finding a great idea! Nethertheless to my information there is currently no AirBnB

Buenos dias !Mi propuesta es sobre las peticiones de reserva rechazadas por los anfitriones .Me gustaria que aquellas reservas que no se ajustan a la fecha demandada ni al numero de huespedes , ni a las normas de la casa , como mascotas , niños , fiestas . Si el viajero demanda un servicio que en el anuncio se excluye o no existe , como picina , co

My "trips reviewed" shows a 75% of a required 50% minimum. I've reviewed everyone who has stayed with me, so I think this is counting four separate last minute reservations that I cancelled for different reasons, lack of ID for third party guest, too many bad reviews, etc. For two of these I am still receiving notifications to leave reviews by the

Quando na busca, optamos por determinada cidade, o airbnb deveria dar todas opções de acomodações dessa cidade, depois de esgotada as opções na cidade selecionada, dai sim, mostrar cidades próximas e as cidades da região.Isso não acontece hoje.Nesse mesmo processo, quando começar a mostrar cidades da região ou proximas (que são diferentes da que fo

I have at times over 30 reviews that group up and one by one I need to manually leave the same scripted review just changing their name and his/her. It would be really efficient to have the ability to selected all guests that I plan to leave a great review for for examply and submit at once all together. And the automated review site option could i

Solicitei um coanfitrião por 1 mês e este recebeu a porcentagem devida dos pagamentos referentes aos hóspedes que ele recebeu. Até aí, tudo bem....Agora meses depois da cessação da minha parceria com meu coanfitrião este passa a receber pelos pagamentos de reservas de hóspedes que recebo hoje, apenas porque recebi o pedido de reserva durante aquele

Bonjour Pourriez vous permettre de faire choisir aux voyageurs si ils veulent les equipements de base avec un prix ou prendre leurs propres equipements en faisant BAISSER le prix à la nuit (ne pas oublier que beaucoup de personnes prefèrent leurs propres draps).Obliger les draps alors que beaucoup de personnes améneront de toute facon leurs propres

Estimados compañeros hospedadores, ¿ Estás cansado en gestionar tu apartamento? ¿ Te preocupais el tema de como legalizar los ingresos de tu apartamento anunciados por airbnb? Siendo uno de los hospedadores con varios años en la comunidad de Airbnb, te podemos ayudar. Se te interes que nostros te gestione los aunicos, atender a los clientes y adamá

Your search algorithm leads guests to homes far from the search town on my Washington CT and Roxbury CT 16 listings. When a guest requests Washington CT the Washington CT listings should appear first just as hotel searches like expedia and booking.com is designed - try it. Then the out of town listings should appear as you choose. Airbnb's algorith

Your search algorithm leads guests to homes far from the search town on my Washington CT and Roxbury CT 16 listings. When a guest requests Washington CT the Washington CT listings should appear first just as hotel searches like expedia and booking.com is designed - try it. Then the out of town listings should appear as you choose. Airbnb's algorith

As long as Airbnb will continue to display so many ratings criteria, then statistical outliers should be discarded. For example, I had a perfect 5 for each of 9 bookings for "Value", and then received 2 for the 10th. Ironically it was a long-term guest who every month had trouble with his payment (Airbnb notified me it was rejected, and it took abo

ability to search for waterfront, lake or beach front properties.

Since guest and host reviews are made public, is there any reason why hosts cannot see/access a potential guest's review history? We can see the guest's recommendations by other hosts but not the reviews they gave to other hosts. This is very important information to see because the way the system is currently designed, hosts have fewer categories

The new Superhost review standard that will roll out after April (I believe it is now a 4.8 out of 5.0) is quite detrimental to Superhosts. I don't know of any other company where the hosts who are your actual "bread and butter" are treated more unfairly. Take a step back from this, Airbnb, and reconsider. Your Superhosts represent the bulk of your

Hallo,Frage geht eigentlich direkt an Airbnb.von uns Gastgebern wird erwartet das wir immer und schnell antworten, kann man das nicht auch vom Gast erwarten? Vor allem stört mich wen ein Gast kein Interesse hat bei mir zu buchen, er sich einfach nicht mehr meldet. Natürlich kommt von Airbnb nach 1 Tag die Aufforderung sich noch einmal beim Gast zu

We rent a room in a shared apartment on Airbnb. We often have the problem that we're away on the weekend and do not want to accept guests that arrive then. If the guest arrives earlier it's no problem. So an option to block dates for check-in and / or check-out would be fantastic.

Chris from Pittsburg made a very valid comment which I'd like to strongly suggest is implemented and can't really believe it isn't already: I think Chris' suggestion is a perfect answer to all our concerns. Take a refundable bond that is held for a week say after departure. I have used this method on another site as a remote host and it generally w

Having been in the hospitality industry for 25 years and worked in all hotel/resort departments in the early years as a management trainee, I'd like to give you some advice with regard to the ranking system for guests. I, like other hosts, find that some guests do things like use every towel in the clean laundry, wash clothes and hang in the room a

Hello. I wanted to charge for a weekend at my place with a chef doing the cooking on Saturday night. I see people cooking for others all the time so a Chef seemed like a fun option. I was told that my insurance company won't allow it?? I am confused becuase Chef's carry 1-2 million on their insurance policies. I am wondering what Airbnb's insurance

We have strict rules (such as no pets, no smoking, no partyhing, limited head count). We recently had renters who used our house for hosting a party and had more people sleep in the house that registered. I claimed the entire security deposit (in this case $300) as penalty for this breach of contract. Airbnb sided with these renters and stated to m

I have had mostly very positive experiences however the two guests who have caused me the most grief both did not leave a review and so my review of them never made it to print... this is a problem that needs to be addressed I believe. They avoid negative reviews by not leaving one themselves as neither is visible until both are written and submitt

I lost my superhost status after nearly 3 years because I had 9 rentals (one 16 days long) in the specified period, instead of the required 10, even though I’ve already taken bookings for a total 90 days for this year and Airbnb actually does not allow me to take any more, due to London regulations! The stupidity of the Airbnb system is incredible.

I’m new to AirBnb and have just had my 10th guest and was hoping to acquire Super Host status. My access to statistical information is limited to my own limited experience but, at AirBnB, it would be nice if you employed a statistician to review both the data AND the model used in this regard. On 1 April you claim to have changed the criteria for a

I just found a great piece from Airbnb, which is their own policy about Trust and Safety and Communuty Standards and it applies to both guests and hosts. I think this should be madevery visbale on their main page of their website. I do not see it listed at the footer of the website. I also think this should re required reading by all hosts and gues

I think Airbnb should help hosts with a feature to ban/disallow bookings from certain guest wanting to book our house, let me explain the scenario: There are occassions where we had a bad experience with a guest and we would provide a honest feedback in their reviews, what could happen in the future is think about this person re-booking our house i

I do not know if it's a coincidence, but lately all the reservations they make for my place, are guests who do not have a photo or have a picture of a drawing, flower, or anything that is not related to their person. THIS MUST BE CONTROLLED! Airbnb does not give us any information about the person who is going to come to our place. If there is an e

Hello there, I have recently hosting a listing from Bangladesh and I realized that the whole payout method is quiet complicated here. Yes there is International wire system and also Prepaid card method, but i would still say online banking like Paypal could be a great option. We do not have paypal widely working out in our country but we have iPay

I can't believe there is no pet fee option. My guests are happy to pay the fee but get confused that it can't be paid at the time of booking. Consider this, it takes additional transactions to get the pet fee paid. The host has to request the pet fee through a payment request and the guest has to make another payment. How inefficient! VRBO has a pe

bookings that's our choice. The only reason for a lenient policy allows someone to hold your property while they search for something better. In the interim--someone could NOT book yours because it shows booked. When you have small windows of opportunity (lake property in Oklahoma usually rents some June, most of July and maybe a bit of August)--so

Two of my past three guests have asked to make adjustments after their trips have started. In both cases, the guest wanted to adjust the number of people who would be staying. In both cases, these requests came in after they arrived. In both cases I asked the guest to submit a request to adjust their reservation and I would approve. And in both cas

I have concerns with details of this policy, but overall am in favor of it. For starters, we, as hosts only get 24 hours to make any decisions regarding cancelling. The same should apply to guests. Please change to 24 hours penalty-free grace period from 48 hrs. This will also make it more difficult for those who go around booking several different

Bonjour,Je posséde un appartement en catalogne que je loue via Airbnb pour pouvoir le controler, je pourrai aussi le louer via des agences locales , mais j'en perdrai le controle.Airbnb est particulierement exigeant, c'est jamais assez bien et toujours trop cher.N'habitant pas en Espagne, j'ai pris une CO Hote selon les indications de AirbnbPar con

Because there has been no sufficient response from airbnb corporate I have begun to refer any air bnb guests wishing to book my property to a competitor where the property owner still has the right to "strict cancellation" and not subject to their property being tied up whilst the guest shops and cancels at the last minute.Airbnb gets the vast amou

In this day and age of climate change, weather is becoming more and more unpredictable. Because of weather emergencies, hosts or guests may have to cancel reservations. This is through no fault of our own and the circumstances are beyond our control.As it stands, if a guest or host cancels a reservation due to weather, the host gets nothing (but Ai

Because there has been no sufficient response from airbnb corporate I have begun to refer any air bnb guests wishing to book my property to a competitor where the property owner still has the right to "strict cancellation" and not subject to their property being tied up whilst the guest shops and cancels at the last minute.Airbnb gets the vast amou

The service fee for Custmer in Airbnb was 6%. Now it says ' In general, higher reservation subtotals have lower guest service fee percentages.(0 to 20%)' Clearly, this is not reasonable. Airbnb always encouge hosts to reduce the rental price to get more customer, but if I reduce the price, Airbnb rised the custmer service fee persetage. The reduced

I've brought this up before, but will (gently) bring it up again. We just had a guest, who we sympathize with completely, get a 100% day-after-checkin refund from AirBnB because of (completely legitimate) extenuating circumstances. (Massive weather system in the midwest resulted in widespread flight delays and cancellations). We're even the ones wh

I really need the past calendar to see how much I was charging the years before. That is my version of Smart Pricing and Smart Hosting. Pls I need the past calendar.

If you like this idea please click the thumbs up or even better click it and comment because that’s how Airbnb decides which ideas to consider. We should be able to add a video tour of our property. This has probably been suggested on Host Voice but can’t see how to search this forum only.

I work in the lodging industry and we also use Air as an avenue to attract guests. In our regular business, we have online forums to mark or red-flag guests for their behaviour, payment (or lack thereof), damages, etc. We don't review our guests unless we are complaining to others in the industry. However, Air hosts and their respective guests rely

I have personally sought out properties with bikes while traveling, and I plan to have a few bikes and helmets ready for my guests to use this summer. Would definitely be a very handy filter for me, anyone else feel this way?

I am getting penalized for having long-term rentals & lost my superhost status. It makes no sense at all. How can someone who has been a superhost for over 2 years, had 170 nights rented out last financial year & EVERY SINGLE DAY so far this year rented out, all with 5 star reviews, not have enough bookings to warrant being a superhost. I have lite

One of the factors that apparently influences Smart Pricing is Bookings History, and this is incredibly problematic. Many hosts only get a fraction of their bookings from Airbnb, and they often do not get their more advanced bookings from Airbnb. So not only is the Smart Pricing algorithm biased by not having pricing data from most bookings, but th

Dear AirBnd.. I think the Zero tolerance cancellation must be rethought - I have been hosting for just over a year and have maintained superhost satus. I have 5 star ratings, excellent reviews from all my guest. A few days ago I lost this superhost status - when I reveiwed my progress and went over your aims and targets and see that I have supercee

Now that the Superhost Status is dictated by the overall rating I think we should see in our progress the overall rating out to the hundredth percentage point. With so many reviews mine hasn't moved in months from 4.8 but it doesn't tell me if I'm 4.81 or 4.89 and this is critical for us to react and make changes so we can maintain or achieve our s

I have sold my house and moved to a much smaller cottage so I won't be doing AirBnB anymore. I've put both my rooms on hold, but I would like to completely shut down my participation with this platform. I went into the proper screen and requested termination for both rooms, I give my reasons, enter, and then get a screen asking to confirm my cancel

Hello AirBnb! In the 'listings' section of the platform, I am able to view the 'Internal Names' I designate at the bottom of each description. But when I am in calendar view, arguably the most used section of the platform, I can only see the listing description. It would be nice if we could also see the "Internal Name". Please add the feature.

How do i ask a question. If a booking wants to add more days to their stay how do they do thatThanks Rana

I don't use Instant Booking. But I would if I could add some criteria to potential Instant Booking guests.My house sleeps 12, in 5 bedrooms. One of those bedrooms is a "Kids Room" with 2 bunk beds (ie sleeps 4 children).I am more than happy for families to book who have 4 (or more) children.I am not happy for 12 adults to book. This is when I run i

This new requirement put on AirBnb hosts - "Essentials - especially towels and sheets" is not showing regard for hosts who are sharing their homes and are not into a hotel business with professional laundry facilities. For hosts who have to arrange towels and sheets for every single guest, this Essential Amenities requirement will lead to an additi

Maps no longer show, how will guests know where the listing is located? Please bring it back, essential for happy guests and hosts. Really, PLEASE.

I'm really disappointed that the "Basic Requirements" update to the Dashboard essentially attempts to bully hosts into accepting an arbitrary percentage of their requests. I can appreciate that Airbnb wants to cut down on preventable disappointments and practices that appear to be discrimination. I know how frustrating it is to be a guest (especial

I've been an Airbnb host since 2012 and a Superhost ever since the Superhost program started, mostly as a home sharer who rents out the guest room in my L.A. house. It pains me to say that Airbnb is devolving now that its corporate status has raised - showing more and more disregard for hosts who share their home, and favoring instead real estate i

As a Superhost for a LONG time, I was surprised to see that I needed to "work on" Basic Requirements/Accepted Reservations. It seems that legitimate reasons for declining a reservation are not taken into account. Some I have encountered with guest reservations were:- not having a profile, no recommendations or reviews and not responding to question

Currently, guests and hosts who break AirBnb rules and are found at fault in a dispute are still able to leave negative reviews. As long as they don't specifically mention that an AirBnb investigation was opened against them (by explictly mentioning the case number or name of the AirBnb customer service person involved) or attempt to extort their h

The way we have to alter a reservation to charge the pet fee is just ridiculous! Nearly every guest I have brings a pet which involves several messages back and forth to explain how it works, alter the reservation, have them accept the reservation, etc. etc. etc. I am an instant book host and one of the primary reasons it that it cuts down on the b

I am a superhost of a popular and very family friendly farm cabin. I meet all the requirements for Family Collection except for a TV. In this day and age when most every guest has their own laptop or device why would a rental need a TV. Most of the families that stay at my farm cabin comment on the joy they get from watching the animals. I purposel

There seems to be a new policy for how prices show up on our listing page and it's causing real problems between me and my guests, For example, I have the Rose Sage room's base price set at $70 but for some reason it is now showing up at 45$. Is this some new airbnb policy?https://www.airbnb.com/rooms/21220692#host-profileThe problem is that when g

Recently we had the case that a guest booked for 1 person, but two persons appeared for check-in. Not a big issue: the guest agreed that we send him a reservation change request.BUT: It is not possible anymore to change the number of guest after the booking has started. You can change the dates and the price, but not the guest number.I asked the su

Can Air BnB add a pet fee button? It is not that hard to add the button and would be curious why this is not on the system already. I am tired of people not mentioning they are bringing a pet, then they show up with one, two or three. I then have to chase them down and to add the fee. This is not only a hassle but makes for an uncomfortabale experi

What happened to the map that shows where the listings are roughly located? I have not had a single booking since the map feature has been taken away. It makes the experience of looking for a place to stay more painful and time consuming. Please bring back the map as soon as possible.

I would like to see the site 'require' guests to open/read the entire listing and house rules before they are able to finish the booking process.

I have used Airbnb as a guest since 2013, and as a host just since last month. After this short period hosting I am convinced that Airbnb is not concerned at all about retaining hosts, and I've decided to quit on my own terms after a succesful six weeks before Airbnb's disregard for troublesome guests inevitably brings trouble into my home. For som

Remove the tip that appears during the set up of a new listing's house rules that says "If you’re ever uncomfortable with a reservation, you can cancel penalty-free before or during a trip". Airbnb has made it very clear there *will be penalties* for hosts cancelling reservations.

I often get a message from a guest on the morning of check-out asking what the procedure is. They don't think to look in the apartment manual, or at the framed sign by the front door. It would be so easy to allow hosts to enter their checkout procedure online, and have the list messaged to the guest early the morning of checkout.

My guest suite has a posted "No Pets" policy. I have had two guests out of 24 bring their pets with them. One in the guise of an "Emotional Support Animal" and the other was shamefully impersonating a service dog. I have NO problem allowing a LEGITIMATE service animal to stay in my suite, but I do have a problem with so-called "emotional support do

This feature needs to be turned off for repeat offenders who have been negatively reviewed by multiple hosts. I just had to cancel a reservation from an individual who lives in my city and has multiple reviews from hosts also in my city about breaking the house rules by smoking in the house and bringing in guests. This person had 2.5 stars, how and

It is very frustrating as a host that we have to preapprove or decline when someone simply emails us to ask a question. I think we should be rated on whether or not we respond in a timely manner, but if they are simply asking a question about the property, or if they can have a discount, or if there is a coffee maker in the space (all questions tha

This content has been translated and reposted from @Christa from German to English. We cannot ensure the precise accuracy and appreciate your understanding! It would be nice if there was an option to scale the prices by length of stay, or to estimate a surcharge for short stays, such as for one or two nights.Until now, it has only been possible to

This content has been translated and reposted from @Mark from German to English. We cannot ensure the precise accuracy and appreciate your understanding! Today, I had a star taken away from me for the first time because there's no lift. The building was built before 1900 and the listing even states that there's no lift. Maybe the next guest will co

Dear Fellow Hosts, Happy New Years All! I’m requesting your help as I believe our group voice and oppinions as hosts matter. I’ve communicated with Airbnb this evening and received confirmation that if more than one guest makes a reservation request, guests now have the choice to select “Group Payment” all while blocking the host calendar by select

This content has been translated and reposted from @Beatrice from French to English. We cannot ensure the precise accuracy and appreciate your understanding! Please consider reinstating the wish list on host adverts! PLEASE! Response from Airbnb Thank you for pointing out how hosts were finding value in the Wishlist information. Earlier this year,

This content has been translated and reposted from Jörg from the German language to English. We cannot ensure the precise accuracy and appreciate your understanding! If a guest makes a booking request, the only options I receive from Airbnb are "Accept" or "Decline." If I decline the booking, this has a negative impact on my statistics, even if the

This content has been translated and reposted from Alvaro from the Spanish language to English. We cannot ensure the precise accuracy and appreciate your understanding! Airbnb is a valuable and functional platform. However it is *incredibly* difficult to communicate with anyone from Airbnb when you have a question or need advice. In emergencies or

This content has been translated and reposted from Florian & Theresa from the German language to English. We cannot ensure the precise accuracy and appreciate your understanding! There should be an easy way to identify whether a host is operating privately or commercially. In Germany in particular, there are significant restrictions for private hos

We all understand the kinds of life events that can prevent travel. Rather than upsetting guests over non-refundable trips, Airbnb has shifted 100% of the financial loss to hosts by way of the extenuating circumstances policy. Why do guests not have some skin in the game when an issue arises on their end? This isn't a fair practice. We choose our c

Im having a BIG problem with the new policy to not order the reviews chronologically so that 1 unfavorable review from the worst guest I had in 5 years (out of most 5 star 51 reviews) keeps showing up at the top of my page while 5 great reviews are buried on page 4-5 where NO ONE will ever see them. Also makes it look like not many people stayed wi

Hosts receiving inquiries and bookings from Airbnb Newbies are seeing multiple guest's hometowns as "Lindenwold, NJ." This seems to be a new phenomenon, probably an artifact of an update. After opening a ticket w/ ABB Superhost support, I was told that it is a default setting that has to be changed by the guest. The advice was for me to remind them

Mixing old and new reviews is confusing, and as a guest I would want to see latest and up-to-date reviews, because that's the situation going on right now. Old reviews may reflect something good or bad that might not even be relevant anymore!!!!! Response from Airbnb We agree that older reviews may not reflect current reality as you continue improv

This new feature is unnecessary and doesnt add value for guests and further punishes hosts in an already flawed star system. Response from Airbnb Based on feedback from the host community, we decided to terminate the Lowest Review feature. The intention of this feature was to help set guest expectations for a stay by highlighting aspects of past ex

As discussed in other posts, it seems clear that Instant Book is inevitable based on how Airbnb is driving guests toward it, with hosts expected to follow along. It’s unfortunate, but there it is. As hosts, I don’t think we can boycott our way out of this mess. So maybe there’s a way to make IB more workable. I propose two refinements. No. 1: MORE

This is really messed up. Now when hosts indicate that our listing is suitable for up to X guests, it's really X guests + 5 free children under 2 years old, and there's no way to adjust for this. This is outrageous. 1. We should have a say in who comes in our homes for free, 2. We should determine the total number of guests. 3. FIVE FREE INFANTS? R

My husband and I have been hosting with Airbnb for 5 years now. When we started, there were only 4 other listings for our city, Paraty, in Rio de Janeiro state in Brasil.Very soon after we listed our acomodations, we got a booking, followed by a wonderful review from our first guests, and it picked up very well from there. Soon we had loads of revi

these days, quite a few hosts are disgruntled about the "treatment" they receive from Airbnb, and the feeling is that guests are paid much more attention to than hosts. How about this fix: send out a monthly email newsletter to hosts, highlighting the changes newly implemented into the Airbnb platform, address some hot topics, add a few suggestions

Customising the availability of Instant Book would allow a lot of hosts to take more advantage of this feature Response from Airbnb Thank you for your feedback on Instant Book. Your specific suggestion to limit Instant Book to certain calendar dates isn’t in our plans yet, but we’re always experimenting with new options to help hosts better manage

To be a superhost you need 80% or more 5 star reviews. For several of us it's very hard to get to that 80%. This is because a lot of guests don't give that a 5 star review for reasons like: - Only if is 100% perfect, we will give a 5 star, and there are always little things to complain... - Some people never give 5 stars, because it's overdone to d

Currently only a Hosts profile page will show how many average stars that person receives. And even tho we give star ratings to guests regarding communication and cleanliness, it does not show on their profile page. So then whats the point? A phone rep told me "yea the star ratings for guests dont mean anything. you can skip that part". I recommend

I have been with Air BNB for years. In the beginning, they were very helpful and easy to contact. Now it is impossible to get in touch with them. In their surveys, it does not leave any room for FEEDBACK. Did they just get our business and then forget to look after the HOSTS>???? They ask the Guests ....Not if they enjoyed their stay or had a lovel

Airbnb is pressuring hosts to accept bookings in two ways, Instant Book and the new policy to permanently block your calendar for not accepting or denying a booking request within 24 hours. I have always thought that Instant Book is counter to the founding principles of Airbnb and have said so at every opportunity. The new policy of blocking your c

I was always lead to believe that a review or review point, was a gague or meter to let me know how I, as host am doing.(??) Whereas all the other review points such as "Accuracy, Value, Cleanliness, etc" are points of review that tell me how I'm doing, (on-point, or possible improvements) I have never understood why the guest is given the opportun

I have had guests not list their correct name but a 'handle' or 'nick name' or first name only. They often won't post a photo either. Yet they can come into my home, my privacy and my life so that I'm am 100% exposed to them. I request Goverment I.D. upon arrival, but it shouldn't have to be like that. They should be who they say they are, not some

When a guest wants to rebook with me it is very difficult for them to find me. Amazon has a "buy this item again" button. Why not a "book this host again" button? Response from Airbnb We are planning to begin the design process on a feature to address this problem in the next couple of weeks. We found that this is particularly important for busines

For every guest, I always have to ask them their specific arrival time so that I can be home to meet them. It would be great if when guests make a reservation, there's an option to ask them to specify their intended arrival time. I understand sometimes people don't know the exact arrival time, especially when they make reservation a few months in a

Allow us to add a pet fee! It's more cleaning time when a pet stays and more risk also! Response from Airbnb This is a great suggestion and matches our thinking on ways to give hosts more flexibility in offering services. We are actively working on a solution to enable hosts to include individual charges for special services, such as extra cleaning

AirBnB started as a sharing service between individuals. Guests are looking for a new and personal experience in someones home. Host wants the best experience for people in their homes. Now I see more and more commercial companies using AirBnB to rent homes. Some of these companies are renting up to 100 different homes. This is no sharing anymore,w

I'm not talking about one or two cigarettes, but of the guests leaving the place reeking of smoke. Too many posts in CC are about this and the extra work they had getting the stink out before new guests. Airbnb does not have hosts' backs by not taking a portion out of the security deposit. Why? Smoking in a non smoking hotel room is punished by a h

Guests who do not bother to review should have their review by their host cancelled on `cutt-off` day 14. It is unfair that hard working hosts are deprived of reviews and a guest who has been too lazy to submit their review should end up with a nice `inbox` full of reviews. PLEASE Aibnb change this! I have noticed that contact phone numbers of gues

There should be links on the community pages, on the listing pages, on every page of the web site, that lead to a page that shows the multiple ways to contact AirBnB. AirBnB must make it easy to contact them! Mike****** Response from Airbnb Making sure you have the tools to reach Airbnb when you need to is important to us. We’ve just introduced a n

I would like to see details of all guests listed on the booking (with agest of those under 18). Response from Airbnb Today when a guest books we require guests to tell you how many guests are coming, and we recently improved this by requiring guests to tell you how many children and infants are coming as well (you can always state that your listing

I think BnB shouldn't make it mandatory for some new hosts to use Instant Book. This has led to new hosts having to take on unsuitable, guests or being penalised because they don't understand the system and cancel guests who aren't a good match. It has also led to concern from existing hosts that it will be made mandatory for all hosts. It isn't a