Host Voice

Should airnb have "some rules" about how they should behave in general in the house?

I mean... one of my guest left a very dirty house. Not just the normal "chaos" of a used house... They smoked cigarettes and threw them on the floor of the garden despite a big ashtray... they did not clean the toilet, that was really dirty (imagine yourself how), l

I quite like the 2 ways review rating on Air B&B. But there is little business here. My booking from booking.com is quite good, many many more booking and much better price.

 

I hear people walk away from Air B&B because this site showing misleading price when we are searching rooms. People only care about final price, which Air B&B cannot provide. T

I have been researching this issue for about a month now. 
I use a CPAP machine, I once checked into a place that I thought might have been smoked in, but wasn't positive. I thought I could smell just a hint of smoke, but it was not stong enough for me to be certain. The next day, the air coming from my CPAP smelled like a bingo hall. It was aweful.

Moved

Every posting that has been written about this subject I have voted thumbs-up on. I disliked the order that the reviews are now.  As a host, it is nice to have the last review to read.  It helps guests determine how often guests are staying at a particular place.  Since we sometimes have long term guests our last review is months old.  Now tha

Please use a few minutes to finish the questions ,thanks a lot.
5 smart watches are provided as prizes for total 200 participants on the end of August. You must leave your correct email for drawing prize.
What is the biggest concerns to operate B&B as a host?
1 smart lock system
2 smart CCTV system
3 easy cleaning support APP
4 multi- booking and payment

Hi.

i have been receiving enquiries from guests via SMS messages on my phone but when I check my email and my listing page on Airbnb there is no record of any enquiry. I cannot therefore respond or accept the guest.

This has happened on four occasions in the last few weeks and I have had no new bookings in that time. Is anyone else experiencing this?

As a host, I use mostly mobile apps, the computer only if a feature is not there. Guests already traveling use it nearly exclusively. 

Some features of the profile are not good enough on the app: 

the reviews have no links to the host profiles, so you can't crosscheck, what the guest wrote about the host and you can't see which listing he booked. If

 

Being I a host and guest, I would like also to suggest that Airbnb changes an important detail in its search map presentation.

 

Please, see the attached picture to this post to understand visually what I mean.

 

Airbnb MAP on the right of the search results induces the potential guest to see the wrong location.

Airbnb does not show the exact location

Please, understand it is a constructive suggestion!

Please, display Pictures + TXT Information in Airbnb search results.

I think Airbnb should present not only picture and titles.. but also the TXT Information about the place in the search results. It would give people more info before clicking the link to explore some listing.
It is not everyone that

We have a minimum 2 day booking policy except for Tuesdays - at present I have to add a separate requirement for every single Tuesday throughout the year!! I would love it if when I click on a Tuesday in the calendar there was a minimum night option in that box that pops up on the right (start/end date box etc). It would save me a huge amount of ha

Please can we change the US date format to being the way the REST of the world works.  

What I would find useful is to be able to block a date for check in only. What seems to happen at present is if I've blocked of a day, maybe I'm visiting my mum, anybody searching on a range that includes that day, I won't appear as available 

Can you add a world map where a host can pin where each guest comes from? Clicking on the pin would provide entry boxes for entering information - name, town, date(s) of stay. Hovering over the pin would then reveal that info. Pins of many different colors would make it colorful.

AirBnB recently announced (link below) that you can add photos to provide instructions for self check in

 

However this is only for self check in. I cannot do self check in but I would still like to be able to do this so they can see what door to arrive at. It would also be useful if I need to point them to an alternate door.

 

http://blog.atairbnb.com/check-in

I have more than 10 listings in airbnb, and I have a suggestion for reviews.

 

Guests can only see the reviews before they book, I think airbnb must show the latest reviews with points and with details. (Cleaning, Location etc.)

 

For instance, cleaning matters more for someone rather than location. 

I don't readily see calculations performed (monthly/yearly) for fees paid to Airbnb for each reservation. As this is a write-off feature [both federally (tax year) and locally (fiscal year)], it would be most helpful to have this line item automatically calculated for hosts.

I have some concerns on the kids-for free policy. Here my major concerns:

• Kids between 0 to 2 y/o free: hosts should be able to choose whether kids are hosted free, it should not imposed by Airbnb. In general kids require more cleaning work, mopre attention, etc.
• There should be an area for extra services that the host provides to kids between 0 to 2

I have just found out today that Instant Book (going forward IB) is a DEFAULT search parameter

for potential guests.  The only reason I found this out is that in the last 60 days or so my viewings

and reservation requests have completely dropped to ZERO.  The person searching for a place to

stay has to turn IB off to see ALL LISTINGS otherwise they wi

AirBNB has partnered with lockstate for an integrated lock solution - which is great. But do they have any plans to pursue more automation? I'm interested for a few reasons:

 

The current locks selection available is a bit on the expensive side. I find it hard to justify $400+ on a smart lock when I could be gearing up my whole place for that price.

 

I am a new host on Airbnb letting whole property and guests will have keys. Already had my first enquiry from a potential guest who joined June 2017 but her only ID was an email address. She gave me two possible dates in September for a 7 night stay and asked the cost. She obviously had not looked at the calendar as the price was there to see. I sa

The guest sees hosts' star ratings, but we never get to see how the guest has been rated by past hosts. Both sides should get to see how they have been rated and the percentage of thumbs up to total stays.

Also, implement a "Super Guest" badge for guests who have received 80% 5-star ratings, have prompt response time, etc. Similar criteria to a Supe

Guests so often give a lower than 5-star rating for location because it's not midtown or in a more posh area while they consciously chose it because of lower price or availability.

It's awful and STRESSFUL for hosts to repeatedly get dinged for this.

And that juvenile Airbnb alarm sign apearing after several -5 stars is just insulting.

 

Let's just dro

I just read an informative profile of the Airbnb honchos, saying edsentially that they plan to force us all to accept Instant Book. They have so lost touch with who we are, what we do, and that they owe their billions to us "little people" toiling away. This is MY HOME. Over the 4 years I have hosted, I have seen and learned a lot. I have had some

Dear Airbnb,

 

Making IB mandatory works against everything that initially made you great and different from other booking sites.

It takes away the personal touch of letting guests into your home. And it doesn't fit the story of how Airbnb was conceived, and even tends to make a mockery of it. 

It's also flawed in that a host can either open themselves

Allow us to add a pet fee! It's more cleaning time when a pet stays and more risk also!

Replace the individual star ratings with a simple thumbs up or down, as in would you recommend/not recommend this guest/host? Eliminates all the issues with getting a 4, or 5, or only a 3. Was is good? Thumbs UP!

Very very simple and streamlined.

When you search AirBnB as a guest, you get this pop up now: 

 

 

The button text is "Show Instant Book Listings".   But at this point, Instant Book listings are already shown.  What it actually does is HIDE listings that don't have instant book turned on.  It even hides listings that have instant book turned on only for guests with previous successful

20 likes of a topic gets Lizzie to actually read it.  We all want our home descriptions back. We have lost all personality with this change.

 

SO folks, please like this and pass it around.  The subject is on a couple of boards, but not enough individual likes to work.

If a host is not acting on their own behalf, this should be noted on the listing profile somewhere.  If their property is being administered by a 3rd party property management company, it should be absolutely transparent to the guest that the person in the picture is not really their "host".  

I would not want to stay at a property where I had to go

I think AirBnB has lost sight of the type of people hosts are.  We are giving. We are generous. We are inviting. We are probably on the more sensitive side of the spectrum (not cry babies, but sensing that people need something, and generally being happy to provide it). We are warm. We are nice.  We are only human, and we try to be good ones.

 

So wh

I have been hosting for over a year and ONE TIME I cancelled a researvation. Now, I can't be considered a superhost for a whole year. That's harsh. Especially when guests can cancel at anytime with mostly no penalty at all. I've been left out to dry more than once because of this. I know I can raise my cancellation policy, but I don't want to punis

First off I am very happy to see there's now an official place for host feedback and featuer suggestions.

 

I have voiced this concern before and I will say it here again. Hosts need a safe way to block people from contacting them or booking their listings if they have instant book turned on. I have this guest who i have hosted before and do not wish

To be a superhost you need 80% or more 5 star reviews. For several of us it's very hard to get to that 80%. This is because a lot of guests don't give that a 5 star review for reasons like: 

 

- Only if is 100% perfect, we will give a 5 star, and there are always little things to complain...

- Some people never give 5 stars, because it's overdone to d

Mixing old and new reviews is confusing, and as a guest I would want to see latest and up-to-date reviews, because that's the situation going on right now.

Old reviews may reflect something good or bad that might not even be relevant anymore!!!!!

 

 

If the community senses a person or group of persons up to not good in a message we should be able to flag it in such a way that the community itself can be aware of it not just people behind the scenes at Airbnb. 

 

A safety meter can raise from green, yellow, in which hosts can see. Whereas the Airbnb team would be the ones who can read the specif

After several emails and phone calls I have finally established that I have been unfortunate enough to be one of the selected new hosts who apparently have to accept instant book on any listing I create. I categorically refuse to accept this and have therefore unlisted the holiday property I was intending to add to Airbnb's portfolio.

Customising the availability of Instant Book would allow a lot of hosts to take more advantage of this feature

Potential guests get a lot of insight into us as Hosts, how about a little insight into them?  We can see when they joined, what has been verified, and that they have X number of reviews, but not much else.  I'd like to know: 

 

1. How many times they've stayed at an Airbnb host home before (not just how many times they've been reviewed)?

2. What is t

For hosts who like to use Instant book, then this is a good system for them. However, I like to know who is coming into my home, but more importantly, the room is not always avaialble for use as Airbnb accommodation. I have friends and family who come and stay with me, or I go away. I need to be able to  control of the spaces in my house and who I

Picture this:

You cleaned for 2 hours on top of your regular 8-5, and finished washing & folding five loads of linens from the last guests. New guests are happy in their clean beds and you're snuggling down into yours for some well deserved sleep. Just as you're drifting off, the signature Airbnb noise rings out. It's like a bat signal to your brain

This content has been translated and reposted from Dominique from French language to English. We cannot ensure the precise accuracy and appreciate your understanding!

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Host's Idea:

The number of stars should be calculated across the last 10 stays to take account of improvements, and not across all stays, which does not take into account progress or

This new feature is unnecessary and doesnt add value for guests and further punishes hosts in an already flawed star system. 

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Response from Airbnb

Based on feedback from the host community, we decided to terminate the Lowest Review feature. The intention of this feature was to help set guest expectations for a stay by highlighting aspects of past

As discussed in other posts, it seems clear that Instant Book is inevitable based on how Airbnb is driving guests toward it, with hosts expected to follow along.

It’s unfortunate, but there it is. As hosts, I don’t think we can boycott our way out of this mess. So maybe there’s a way to make IB more workable.  I propose two refinements.

 

No. 1: MO

My husband and I have been hosting with Airbnb for 5 years now. When we started, there were only 4 other listings for our city, Paraty, in Rio de Janeiro state in Brasil.
Very soon after we listed our acomodations, we got a booking, followed by a wonderful review from our first guests, and it picked up very well from there. Soon we had loads of revi

these days, quite a few hosts are disgruntled about the "treatment" they receive from Airbnb, and the feeling is that guests are paid much more attention to than hosts.

 

How about this fix: send out a monthly email newsletter to hosts, highlighting the changes newly implemented into the Airbnb platform, address some hot topics, add a few suggestions

Currently only a Hosts profile page will show how many average stars that person receives.

And even tho we give star ratings to guests regarding communication and cleanliness, it does not show on their profile page.

So then whats the point?

A phone rep told me "yea the star ratings for guests dont mean anything. you can skip that part".

I recommend

I have been with Air BNB for years.

In the beginning, they were very helpful and easy to contact.  Now it is impossible to get in touch with them.

In their surveys, it does not leave any room for FEEDBACK.

Did they just get our business and then forget to look after the HOSTS>????

They ask the Guests ....Not if they enjoyed their stay or had a love

Airbnb is pressuring hosts to accept bookings in two ways, Instant Book and the new policy to permanently block your calendar for not accepting or denying a booking request within 24 hours. I have always thought that Instant Book is counter to the founding principles of Airbnb and have said so at every opportunity. The new policy of blocking your c

I was always lead to believe that a review or review point, was a gague or meter to let me know how I, as host am doing.(??) Whereas all the other review points such as "Accuracy, Value, Cleanliness, etc" are points of review that tell me how I'm doing, (on-point, or possible improvements) I have never understood why the guest is given the opportun

I have had guests not list their correct name but a 'handle' or 'nick name' or first name only. They often won't post a photo either. Yet they can come into my home, my privacy and my life so that I'm am 100% exposed to them. I request Goverment I.D. upon arrival, but it shouldn't have to be like that. They should be who they say they are,  not som

When a guest wants to rebook with me it is very difficult for them to find me. Amazon has a "buy this item again" button. Why not a "book this host again" button?

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Response from Airbnb

We are planning to begin the design process on a feature to address this problem in the next couple of weeks. We found that this is particularly important for busine

For every guest, I always have to ask them their specific arrival time so that I can be home to meet them. It would be great if when guests make a reservation, there's an option to ask them to specify their intended arrival time.

 

I understand sometimes people don't know the exact arrival time, especially when they make reservation a few months in

AirBnB started as a sharing service between individuals. Guests are looking for a new and personal experience in someones home. Host wants the best experience for people in their homes. 

Now I see more and more commercial companies using AirBnB to rent homes. Some of these companies are renting up to 100 different homes. This is no sharing anymore,

I'm not talking about one or two cigarettes, but of the guests leaving the place reeking of smoke.

Too many posts in CC are about this and the extra work they had getting the stink out before new guests.

Airbnb does not have hosts' backs by not taking a portion out of the security deposit. 

Why? Smoking in a non smoking hotel room is punished by a

Guests who do not bother to review should have their review by their host cancelled on `cutt-off` day 14. It is unfair that hard working hosts are deprived of reviews and a guest who has been too lazy to submit their review should end up with a nice `inbox` full of reviews. PLEASE Aibnb change this!  I have noticed that contact phone numbers of gue

I would like to see details of all guests listed on the booking (with agest of those under 18).

 

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Response from Airbnb

Today when a guest books we require guests to tell you how many guests are coming, and we recently improved this by requiring guests to tell you how many children and infants are coming as well (you can always state that your list

I think BnB shouldn't make it mandatory for some new hosts to use Instant Book. This has led to new hosts having to take on unsuitable, guests or being penalised because they don't understand the system and cancel guests who aren't a good match. It has also led to concern from existing hosts that it will be made mandatory for all hosts.

 

It isn't