Host Voice

Is there a section where people can offer services for rental management, housekeeping or cleaning for hosts that don't have time to take care of it themselves? I would need that to become a host. There does not seem to be any way to contact the AIRBNB organization itself to get that kind of info.

Because of the policy of new hosts having a $100 minimum booking, I have referred several hosts but never received a bonus. I live in a city where rents are reasonable therefore I will never receive a bonus for my host referrals. Airbnb policy therefore is discriminatory. The rich hosts get richer while the poor hosts lose out on bonuses. Is this t

Greetings! I am Queen a Super Host in Baltimore, MD. The DMV area (DC, Maryland and Virginia) is still on the rise for air bnb support and we do not have any experiences on air bnb or communities. I started a meet up page for host and newbies to come and share ideas and get tips from experiences other host have had. 

I think it would be a great ide

Hi, we have a house in Crete which we have been hosting for just over a year.  We have many guest's that stay from 2-5 nights (as well as those who book for longer periods of time) as they are touring the Island and some book once they have arrived and are staying in another area on the Island.

We feel that it would be a good idea to have a flexabi

I downloaded the App to manage my calendar while I was away from home. I blocked some dates using the app. This however did not prevent to book automatically on the dates I had blocked. I had to contact the guests and apologise for having the cancel the booking trying to explain. If that was not bad enough I now got a big, bad red mark for cancelin

Airbnb you need to have a focus group to improve the app. I see blogs w lots of feedback of hosts that have same problems. One key problem is you cannot get to Manage Listing anywhere on the app. Putting your listing on Snooze or taking off Snooze should be easy and should have a button on the listing bottom right next to 

Currently, monthly earnings are calculated and shown when the money hits the bank, which is fine if the duration of your guests' stay is containted to the current month (i.e. someone checks in on April 3, checks out April 10, all the earnings being attributed to April earnings make sense).

However, a lot of guests check in at the end of a month, an

In the image below, you see two very different versions of the guidebook.

On the left, the host version of the guidebook when editing. It is colorful, categorized, friendly to use.

On the right, the guest version when viewing. It is a grey blob of information.

Please make the guest version look as good as the host version.

According to AirBnB supp

One consistent issue we face as hosts are guests who check-out late and claim they didn't know what time check-out was and we have to kindly kick them out. We do manually communicate that info but an automated message sent to the guests the night before check-out reminding them of the check-out time would be immensely helpful.

It would educate the

It would be very helpful to have a page on the AirBnB Host Website where you can preview what the entire booking and stay experience is like for guests. Currently I have to book something myself to see the communication Airbnb sends guests and the exact reservation process guests go through. I would like to be able to quickly refer to this page whe

I have created two listings, one for my house and another for my wife's house. Now we want to change the owner of the second listing, which is impossible to do. It is important for us because we want to have separated reviews as two different hosts.

Now I have set my wife's account as a host (of the second listing) but this isn't solution since all

Hi

has anybody received messages that say they are a translated voice message? 

received 2 today and wondered why and if its a new feature and if it can be turned off!

Hi Host fellows

Dis you encouted this?

when I post my listing, airbnb suggest that 15% off for 1st time booking for the room , I pressed YES when posted the listing. Tonight a guest booked that room with 15% off price. then 2 minutes later another guest complained that he planned to book that room at that price (15% off), but final price showed is hi

We have three listings (our entire house and then each of the two units that make up that house). It would be great if we could show those three options on each of our listing pages. Currently, we include this text: "Visit our profile page to see all three listings: airbnb.com/users/53069415/listings" which doesn't promote our other listings terrib

Dear team, 

My name is Julian. I am a host nearly 2 years.

When I compare 2016 bookings with 2017 booking I notice that during the 2017 I have less booking and the price per night is less than 2016.

I improved a lot my studio, new furniture, new photos but this doesn help me to increase my bookings and price.

I think one of the reason is that when cost

If a guest cancels their reservation day of check-in, after check-in hours without ever staying, AirBnB allows them to review the host/listing.  This seems very counter intuitive...and in reality it is.  If a guest does NOT stay, cancels their reservation without any notification to the host or co-host or even to AirBnB....what gives this guest the

What criteria does a city have to meet to be listed on Air B&B Experience listing? New Orleans hosts would like a section as an eventful city that attracts Air BnB users to local multicultural, group and family tourism experiences.  

Please Advise

~Moe Joe

The Moe Joe Gallery

"Home of Bounce Fitness w/Moe Joe

[Personal information hidden] 

Dear admins,

When are you creating your profile you can add: What languages can you speak fluently? We have many international travellers who appreciate hosts who can speak their language.

I am from Slovakia and would like to know why my language is not listed there. Even though, Slovak version of Airbnb website is existing. Currently not living in

I really think the house rules section should be changed to Terms and Conditions and written something along the lines of ‘The Terms and Conditions for booking Jan’s listing, or listing title are’.  It sounds more professional and is less patronising; I feel guests might take ‘terms and conditions’ more seriously than a set of ‘house rules’. 

Before

Airbnb has an opportunity to kill two birds with one stone: contribute to hosting development and fight against people ignorance.

I will take a concrete example in France and more specifically in the famous Burgundy region. This region includes four different departments: Yonne, Côte d’Or, Nièvre and Saône et Loire.

Airbnb search engine currently wor

Dear Airbnb,

Making IB mandatory works against everything that initially made you great and different from other booking sites.

It takes away the personal touch of letting guests into your home. And it doesn't fit the story of how Airbnb was conceived, and even tends to make a mockery of it. 

It's also flawed in that a host can either open themselves

Replace the individual star ratings with a simple thumbs up or down, as in would you recommend/not recommend this guest/host? Eliminates all the issues with getting a 4, or 5, or only a 3. Was is good? Thumbs UP!

Very very simple and streamlined.

When you search AirBnB as a guest, you get this pop up now: 

The button text is "Show Instant Book Listings".   But at this point, Instant Book listings are already shown.  What it actually does is HIDE listings that don't have instant book turned on.  It even hides listings that have instant book turned on only for guests with previous successful

If a host is not acting on their own behalf, this should be noted on the listing profile somewhere.  If their property is being administered by a 3rd party property management company, it should be absolutely transparent to the guest that the person in the picture is not really their "host".  

I would not want to stay at a property where I had to go

20 likes of a topic gets Lizzie to actually read it.  We all want our home descriptions back. We have lost all personality with this change.

SO folks, please like this and pass it around.  The subject is on a couple of boards, but not enough individual likes to work.

Mixing old and new reviews is confusing, and as a guest I would want to see latest and up-to-date reviews, because that's the situation going on right now.

Old reviews may reflect something good or bad that might not even be relevant anymore!!!!!

To be a superhost you need 80% or more 5 star reviews. For several of us it's very hard to get to that 80%. This is because a lot of guests don't give that a 5 star review for reasons like: 

- Only if is 100% perfect, we will give a 5 star, and there are always little things to complain...

- Some people never give 5 stars, because it's overdone to d

Customising the availability of Instant Book would allow a lot of hosts to take more advantage of this feature

As guest AND host, "PRIVATE BATH" is an important amenity worthy of searchability.

It is beyond frustrating that "safety card" is searchable in the age of 911, yet "private bath" is not.

I mean, whaaat???

Please, Airbnb, INCLUDE IT ASAP!

Then, when you're able, add custom keyword search. But for now, come on...

Airbnb should rethink their new policy on babies.

I would suggest that Airbnb ask the parents of these babies if they are, in fact, people.  My guess is that most of them ;) would say that yes, they really are people too.  If the parents consider them people, then I  think the company should believe them.  

Also, they might want to ask the parents

Hi

What if Airbnb gave the guests a warning when they are about to mark 4 or less than 4 star for the price, informing that they  will not be able to book the same accommodation again?

Why giving a warning? There are some guests that say the accommodation is good, has great location but mark 3 or 4 stars for the price.

If the guest can not gladly affo

Another round...

Seriously, does anyone from Airbnb read it? When I look for a place, I'm always interested in the most recent reviews. Everything else is just useless

There is such a diversity of properties on Airbnb that one size fits all for cancellation policy is never going to work. Why not let hosts choose the % of cancellation fee and timing of penalty to suit their particular context?

Rationale: The policy is now global of having 100% refund to guests for hosts with Flex or Moderate cancellation policy - i

Guests occasionally request stays for dates they don't actually want in order to reach me about blocked/reserved dates.  When I decline them, my search rank drops about 20 places.  

Just today, I had a guest request a reservation for a night that he didn't actually want, hoping I could free up a blocked date for him.  I couldn't, so I declined his

Please go  back to ordering review by language, not country of domicile of the guest. For those guests, for example, whose language preference is English, he or she should see all reviews written in that language in date order regardless of the guest's country of domicile. 

If my language selection is English, I should see all reviews written in tha

It would be best if the email system between host and guest only identified that the host replied to the guest in a timely manner. Guests do not read the listing properly. Why should it be necessary to send a pre-approval, or to decline the guest when in many instances the guest asking questions is not suitable for the property? We have been advise

We would appreciate a feature that would require the person booking a reservaiton for more than one person to provide the names of the additional guests and a "link" to their Airbnb profiles.  This is a security issue for hosts, who should know who they are welcoming into their home.  It also makes it easier for us to communicate with and welcome g

I am hearing stories of guests being able to change their review AND RATINGS after both host and guest reviews have been published. This should not be and must be corrected immediately.

Here is the example of what is occurring:

A host writes a review, usually a critical one, of a guest. Both reviews are published. The guest sees the critical review,

This content has been translated and reposted from Dominique from French language to English. We cannot ensure the precise accuracy and appreciate your understanding!

Host's Idea:

The number of stars should be calculated across the last 10 stays to take account of improvements, and not across all stays, which does not take into account progress or

This new feature is unnecessary and doesnt add value for guests and further punishes hosts in an already flawed star system. 

Response from Airbnb

Based on feedback from the host community, we decided to terminate the Lowest Review feature. The intention of this feature was to help set guest expectations for a stay by highlighting aspects of past

As discussed in other posts, it seems clear that Instant Book is inevitable based on how Airbnb is driving guests toward it, with hosts expected to follow along.

It’s unfortunate, but there it is. As hosts, I don’t think we can boycott our way out of this mess. So maybe there’s a way to make IB more workable.  I propose two refinements.

No. 1: MO

My husband and I have been hosting with Airbnb for 5 years now. When we started, there were only 4 other listings for our city, Paraty, in Rio de Janeiro state in Brasil.
Very soon after we listed our acomodations, we got a booking, followed by a wonderful review from our first guests, and it picked up very well from there. Soon we had loads of revi

these days, quite a few hosts are disgruntled about the "treatment" they receive from Airbnb, and the feeling is that guests are paid much more attention to than hosts.

How about this fix: send out a monthly email newsletter to hosts, highlighting the changes newly implemented into the Airbnb platform, address some hot topics, add a few suggestions

Currently only a Hosts profile page will show how many average stars that person receives.

And even tho we give star ratings to guests regarding communication and cleanliness, it does not show on their profile page.

So then whats the point?

A phone rep told me "yea the star ratings for guests dont mean anything. you can skip that part".

I recommend

I have been with Air BNB for years.

In the beginning, they were very helpful and easy to contact.  Now it is impossible to get in touch with them.

In their surveys, it does not leave any room for FEEDBACK.

Did they just get our business and then forget to look after the HOSTS>????

They ask the Guests ....Not if they enjoyed their stay or had a love

Airbnb is pressuring hosts to accept bookings in two ways, Instant Book and the new policy to permanently block your calendar for not accepting or denying a booking request within 24 hours. I have always thought that Instant Book is counter to the founding principles of Airbnb and have said so at every opportunity. The new policy of blocking your c

I was always lead to believe that a review or review point, was a gague or meter to let me know how I, as host am doing.(??) Whereas all the other review points such as "Accuracy, Value, Cleanliness, etc" are points of review that tell me how I'm doing, (on-point, or possible improvements) I have never understood why the guest is given the opportun

I have had guests not list their correct name but a 'handle' or 'nick name' or first name only. They often won't post a photo either. Yet they can come into my home, my privacy and my life so that I'm am 100% exposed to them. I request Goverment I.D. upon arrival, but it shouldn't have to be like that. They should be who they say they are,  not som

When a guest wants to rebook with me it is very difficult for them to find me. Amazon has a "buy this item again" button. Why not a "book this host again" button?

Response from Airbnb

We are planning to begin the design process on a feature to address this problem in the next couple of weeks. We found that this is particularly important for busine

For every guest, I always have to ask them their specific arrival time so that I can be home to meet them. It would be great if when guests make a reservation, there's an option to ask them to specify their intended arrival time.

I understand sometimes people don't know the exact arrival time, especially when they make reservation a few months in

AirBnB started as a sharing service between individuals. Guests are looking for a new and personal experience in someones home. Host wants the best experience for people in their homes. 

Now I see more and more commercial companies using AirBnB to rent homes. Some of these companies are renting up to 100 different homes. This is no sharing anymore,

I'm not talking about one or two cigarettes, but of the guests leaving the place reeking of smoke.

Too many posts in CC are about this and the extra work they had getting the stink out before new guests.

Airbnb does not have hosts' backs by not taking a portion out of the security deposit. 

Why? Smoking in a non smoking hotel room is punished by a

Guests who do not bother to review should have their review by their host cancelled on `cutt-off` day 14. It is unfair that hard working hosts are deprived of reviews and a guest who has been too lazy to submit their review should end up with a nice `inbox` full of reviews. PLEASE Aibnb change this!  I have noticed that contact phone numbers of gue

I would like to see details of all guests listed on the booking (with agest of those under 18).

Response from Airbnb

Today when a guest books we require guests to tell you how many guests are coming, and we recently improved this by requiring guests to tell you how many children and infants are coming as well (you can always state that your list

I think BnB shouldn't make it mandatory for some new hosts to use Instant Book. This has led to new hosts having to take on unsuitable, guests or being penalised because they don't understand the system and cancel guests who aren't a good match. It has also led to concern from existing hosts that it will be made mandatory for all hosts.

It isn't