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The rating system is unfair and causes undue stress for hosts. Stars remind the guests of hotel ratings and often they dont give a 5 star rating if it is not the Ritz. This needs to be changed. This article is excellent. Also make communication to request help and support available with short wait times for ALL hosts not just Superhosts. This is f
I've been a host for only 2 months through Airbnb. The site overall is very deficient for hosts. My place is in Miami, Florida which is undergoing an Airbnb meltdown between hosts and established residential areas. So much so, that the Mayor wants to block off completely any rentals done in ALL of Dade, Broward and Monroe Counties "residential cod
This is actually two subjects that are related:
I have two Air BnBs and as of now am not happy and do not feel supported by Air BnB for the following reasons:
1. I needed to reach Air BnB about a non urgent matter and had over an hour wait and never got through. This makes me very nervous as far as if I really needed their help like in booking or
I searched existing entries in the forums and I found one similar post/question, but the one reply someone made in that post was unhelpful (it was another host who said, paraphrasing, "too much work involved to create this feature, continue to do it manually.")
I have six listings for my home, a variety of rental options all within the
I was asked to join here and introduce myself, but I can't see where.
Am I supposed to introduce myself to each of the different communities?
I wanted to introduce my very successful Airbnb property to all the hosts, because I'm selling it, but I was told that I cannot do that.
That seems strange.
It seems to me to be very logical to have a for sale fo
Being out of the discussions loop for a while, I feel like I just experienced Instant Book as a guest would, at least a newbie-ish one would...
Yesterday, as a guest, I went to look for a stay for my own trip. I was disappointed at how few listings I was getting and almost booked a place less desirable after a long search until I realized Instant Bo
It would be fantastic to have a emil read notification on the system.
A simple tick or thumbs up to say it has been opened buy the guest.
We sometimes like to offer a discount for 2, 3 or 4 nights, even though our "normal" minimum stay is 5 nights, so when we have gaps between reservations it would be helpful to be able to still offer fewer nights for a select date period ONLY.
It would be great if Airbnb had a place for Hosts selling or wishing to buy a current Airbnb home. We are selling in Phoenix and plan to relocate to Santa Fe. We want to do Airbnb there. Perhaps there is a home set up with a guest area there selling as well.
Airbnb should rethink their new policy on babies.
I would suggest that Airbnb ask the parents of these babies if they are, in fact, people. My guess is that most of them ;) would say that yes, they really are people too. If the parents consider them people, then I think the company should believe them.
Also, they might want to ask the parents
I am FURIOUS. Simultaneously, another site booked my place and at the same time another person booked with AirbnB. I immediately cancel the AirBnB reservation...within 2 minutes...and they are charging me on my next reservation $50.00!
I think this is very damaging to everyone as the traveler has up to the LAST DAY without PENALTIES to cancel and
Yourselves have fancy video headers on your home page, we are forced to use plain old photos?
Please allow at least photo spheres!
It's long overdue
Mixing old and new reviews is confusing, and as a guest I would want to see latest and up-to-date reviews, because that's the situation going on right now.
Old reviews may reflect something good or bad that might not even be relevant anymore!!!!!
Airbnb please, add the pet fee option. It has been 'in the works' long enough. Not having the pet fee option clearly listed during the booking and reservation process makes it more difficult for hosts and guests. We, the pet friendly airbnb hosts, would like the pet fee option put in place asap. We need it to continue offering wonderful pet fri
When a guest's reservation is approaching they get an automatic email about their upcoming trip. Could there be a section in the email where a host could include check in information? As a host I send this in a message to the guest but it would be awesome if they got another reminder in the Airbnb email.
I host on many other web sites for my lake front home. They all have certain features in their software that are sorely lacking at Air bnb.
1. There needs to be a "paid" notification sent to hosts. I know based on the Air bnb model it is "assumed" that the renter pays in full when a reservation is made. I want to hear from Air bnb that the renter
Like may other hosts I am always trying to learn and improve on my hosting. As a family we have been working hard recently and recieved some graet 5 star reviews and happy guests.
Unfortunately, with no warning I have noticed that Airbnb have put this 'Top' and 'Low' reciew on my page. Getting a bad review in the first place can be hard, but I do l
I would use Instant Book for all my properties but I only want it for guests planning to stay in the next 30 days or so. I think it is a great feature for last minute and near term bookings. The problem is if I turn it on guests can book one of my properties for a special event many months out before I have had the chance to set the rates. I kno
I recently had the flu. I informed an incoming guest and told them they may wish to cancel. THEY agreed it would be better to cancel despite my still being willing to host them. In the interests of customer service i offered to handle the cancellation.
Airbnb give me this message: You've canceled 1 reservation in the past 365 days. If this rate fal
Last night, due to extenuating circumstances, my home became inhabitable and I needed to relocate my two guests ASAP.
When I got on the line with Airbnb, I was asked to verify my name, phone number, and email address. No problem.
Then, I was asked for digits of my bank account.
I refused to provide that, and the agent and I went back and forth for
The guest sees hosts' star ratings, but we never get to see how the guest has been rated by past hosts. Both sides should get to see how they have been rated and the percentage of thumbs up to total stays.
Also, implement a "Super Guest" badge for guests who have received 80% 5-star ratings, have prompt response time, etc. Similar criteria to a Supe
Guests so often give a lower than 5-star rating for location because it's not midtown or in a more posh area while they consciously chose it because of lower price or availability.
It's awful and STRESSFUL for hosts to repeatedly get dinged for this.
And that juvenile Airbnb alarm sign apearing after several -5 stars is just insulting.
Let's just dro
This new feature is unnecessary and doesnt add value for guests and further punishes hosts in an already flawed star system.
My husband and I have been hosting with Airbnb for 5 years now. When we started, there were only 4 other listings for our city, Paraty, in Rio de Janeiro state in Brasil.
Very soon after we listed our acomodations, we got a booking, followed by a wonderful review from our first guests, and it picked up very well from there. Soon we had loads of revi
Making IB mandatory works against everything that initially made you great and different from other booking sites.
It takes away the personal touch of letting guests into your home. And it doesn't fit the story of how Airbnb was conceived, and even tends to make a mockery of it.
It's also flawed in that a host can either open themselves
Replace the individual star ratings with a simple thumbs up or down, as in would you recommend/not recommend this guest/host? Eliminates all the issues with getting a 4, or 5, or only a 3. Was is good? Thumbs UP!
Very very simple and streamlined.
When you search AirBnB as a guest, you get this pop up now:
The button text is "Show Instant Book Listings". But at this point, Instant Book listings are already shown. What it actually does is HIDE listings that don't have instant book turned on. It even hides listings that have instant book turned on only for guests with previous successful
20 likes of a topic gets Lizzie to actually read it. We all want our home descriptions back. We have lost all personality with this change.
SO folks, please like this and pass it around. The subject is on a couple of boards, but not enough individual likes to work.
I think AirBnB has lost sight of the type of people hosts are. We are giving. We are generous. We are inviting. We are probably on the more sensitive side of the spectrum (not cry babies, but sensing that people need something, and generally being happy to provide it). We are warm. We are nice. We are only human, and we try to be good ones.
If a host is not acting on their own behalf, this should be noted on the listing profile somewhere. If their property is being administered by a 3rd party property management company, it should be absolutely transparent to the guest that the person in the picture is not really their "host".
I would not want to stay at a property where I had to go
I have been hosting for over a year and ONE TIME I cancelled a researvation. Now, I can't be considered a superhost for a whole year. That's harsh. Especially when guests can cancel at anytime with mostly no penalty at all. I've been left out to dry more than once because of this. I know I can raise my cancellation policy, but I don't want to punis
First off I am very happy to see there's now an official place for host feedback and featuer suggestions.
I have voiced this concern before and I will say it here again. Hosts need a safe way to block people from contacting them or booking their listings if they have instant book turned on. I have this guest who i have hosted before and do not wish
To be a superhost you need 80% or more 5 star reviews. For several of us it's very hard to get to that 80%. This is because a lot of guests don't give that a 5 star review for reasons like:
- Only if is 100% perfect, we will give a 5 star, and there are always little things to complain...
- Some people never give 5 stars, because it's overdone to d
If the community senses a person or group of persons up to not good in a message we should be able to flag it in such a way that the community itself can be aware of it not just people behind the scenes at Airbnb.
A safety meter can raise from green, yellow, in which hosts can see. Whereas the Airbnb team would be the ones who can read the specif
For hosts who like to use Instant book, then this is a good system for them. However, I like to know who is coming into my home, but more importantly, the room is not always avaialble for use as Airbnb accommodation. I have friends and family who come and stay with me, or I go away. I need to be able to control of the spaces in my house and who I
Potential guests get a lot of insight into us as Hosts, how about a little insight into them? We can see when they joined, what has been verified, and that they have X number of reviews, but not much else. I'd like to know:
1. How many times they've stayed at an Airbnb host home before (not just how many times they've been reviewed)?
2. What is t
Customising the availability of Instant Book would allow a lot of hosts to take more advantage of this feature
As discussed in other posts, it seems clear that Instant Book is inevitable based on how Airbnb is driving guests toward it, with hosts expected to follow along.
It’s unfortunate, but there it is. As hosts, I don’t think we can boycott our way out of this mess. So maybe there’s a way to make IB more workable. I propose two refinements.
No. 1: MO
these days, quite a few hosts are disgruntled about the "treatment" they receive from Airbnb, and the feeling is that guests are paid much more attention to than hosts.
How about this fix: send out a monthly email newsletter to hosts, highlighting the changes newly implemented into the Airbnb platform, address some hot topics, add a few suggestions
Currently only a Hosts profile page will show how many average stars that person receives.
And even tho we give star ratings to guests regarding communication and cleanliness, it does not show on their profile page.
So then whats the point?
A phone rep told me "yea the star ratings for guests dont mean anything. you can skip that part".
I have been with Air BNB for years.
In the beginning, they were very helpful and easy to contact. Now it is impossible to get in touch with them.
In their surveys, it does not leave any room for FEEDBACK.
Did they just get our business and then forget to look after the HOSTS>????
They ask the Guests ....Not if they enjoyed their stay or had a love
Airbnb is pressuring hosts to accept bookings in two ways, Instant Book and the new policy to permanently block your calendar for not accepting or denying a booking request within 24 hours. I have always thought that Instant Book is counter to the founding principles of Airbnb and have said so at every opportunity. The new policy of blocking your c
I was always lead to believe that a review or review point, was a gague or meter to let me know how I, as host am doing.(??) Whereas all the other review points such as "Accuracy, Value, Cleanliness, etc" are points of review that tell me how I'm doing, (on-point, or possible improvements) I have never understood why the guest is given the opportun
I have had guests not list their correct name but a 'handle' or 'nick name' or first name only. They often won't post a photo either. Yet they can come into my home, my privacy and my life so that I'm am 100% exposed to them. I request Goverment I.D. upon arrival, but it shouldn't have to be like that. They should be who they say they are, not som
When a guest wants to rebook with me it is very difficult for them to find me. Amazon has a "buy this item again" button. Why not a "book this host again" button?
Response from Airbnb
We are planning to begin the design process on a feature to address this problem in the next couple of weeks. We found that this is particularly important for busine
For every guest, I always have to ask them their specific arrival time so that I can be home to meet them. It would be great if when guests make a reservation, there's an option to ask them to specify their intended arrival time.
I understand sometimes people don't know the exact arrival time, especially when they make reservation a few months in
AirBnB started as a sharing service between individuals. Guests are looking for a new and personal experience in someones home. Host wants the best experience for people in their homes.
Now I see more and more commercial companies using AirBnB to rent homes. Some of these companies are renting up to 100 different homes. This is no sharing anymore,
I'm not talking about one or two cigarettes, but of the guests leaving the place reeking of smoke.
Too many posts in CC are about this and the extra work they had getting the stink out before new guests.
Airbnb does not have hosts' backs by not taking a portion out of the security deposit.
Why? Smoking in a non smoking hotel room is punished by a
Guests who do not bother to review should have their review by their host cancelled on `cutt-off` day 14. It is unfair that hard working hosts are deprived of reviews and a guest who has been too lazy to submit their review should end up with a nice `inbox` full of reviews. PLEASE Aibnb change this! I have noticed that contact phone numbers of gue
I would like to see details of all guests listed on the booking (with agest of those under 18).
Response from Airbnb
Today when a guest books we require guests to tell you how many guests are coming, and we recently improved this by requiring guests to tell you how many children and infants are coming as well (you can always state that your list
I think BnB shouldn't make it mandatory for some new hosts to use Instant Book. This has led to new hosts having to take on unsuitable, guests or being penalised because they don't understand the system and cancel guests who aren't a good match. It has also led to concern from existing hosts that it will be made mandatory for all hosts.