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The 14 days visibility of reviews is a disservice to hosts especially when some guests are house hopping -destroying property and airbnb does nothing to help with damages. Hosts need to be updated immediately so they can be forewarned.
I TRY TO BOOK
BUT THERE IS ID REQUEST AND SOMEHOW THE BOOKING SITE DOES NOT REACT TO MY CAMERA SHOT.
I AM ALSO TROUBLES AND AT A LOSS WHY A HOST WHO HAS BEEN GUEST BEFORE IS NOW ASKED TO SHOW ID???
WHY IS THIS ? A NEW FEATURE ? SHOULD NOT APPLY TO TRUSTED HOSTS!!!
HOW CAN I FINALIZE MY BOOKING ????
It would be great if hosts received some sort of reward for helping others on the community centre. For example a boost in lisitng visibility, a travel voucher after a certain amount of helpful posts, featured replies or thumbs up, priority assistance on the phone - something. Even a new business listing gets a travel voucher. The parameters cou
Sometimes guests write false/fake reviews and as per the new policy, Airbnb refuses to take them down coz "free speech", instead, the customer support team suggests you to leave an appropriate response so that the potential new guests know both sides of the story. This is fair. However, the app does not show host responses, it only shows gue
I currently offer a wide range of Breakfast and Meal option as you can see in the menu below. My guests love it and new ones often choose to stay at my place due to all the positive things said about the homecooked food in the reviews. I also offer a BBQ and and an option for a candle light dinner. All the earnigs from the food go towards th
Recently I had to cancel a guest's booking as it was clear that she hadn't read my House Rules and the place was a bad fit for her needs. She told me that she'd booked via the app and that my additional House Rules (and they are legion...) weren't shown to her. I checked, and she's right; they aren't.
This is crazy. Please fix it, ASAP.
I have a question.
As a host, I've recieved a request from a potential guest asking about a 4-day period over the upcoming holidays, and wanting pre-approval for them to stay with me.
As New Years' Eve is during this time, I responded by asking a few questions to ascertain what their agenda was (what is expected from them; and in turn what they can e
I use smart pricing. (Sometimes I tweak it.) I would like to set a different minimum for weekends and holidays. I would also prefer that I be able to set the price shown for the listing instead of it showing the minimum price.
provide real customer service for hosts, rather than constantly changing systems 'enhancing' them. most recent, and unhelpful: new and improved calendar which hid blocked dates from the master calendar (i have 6 sites), resulting in a double booking...all in support of getting us poor hosts to use only AirBNB (and not take off site bookings). Th
Airbnb should give the host the ability to make a costumized contractual agreement with the guests before the booking is confirmed. The key parts of the contract should be hightlited by the host to make it an easy read. Have the guest initial by each one and sign and date the contract. It isn't fair that the guest can just say a family member pass
I never knew this features even existed, but I'm co-host for a friend and she just lost Superhost status because of the following.
I know about guest cancellations and how they work. I know about guests wanting to cancel but putting it in as a 'booking change' with 'today' as the check-out date as a faux-cancellation with more refund and bypassing
I offer best experience so guests don't want to leave. And when I ask them to leave they gave me 1-star review. Do I need to let them check out at 4pm or 10pm? Let the next guest wait and I don't have time to clean up? Can a guest be entitled to leave a review, a retaliatory one, if they check out late? We often say: "He who comes into equity must
When I receive the payment for hosting, I had assumed that the cleaning fee was included since none of my gest has ever paid such a fee separtely. I would likean answer to his question. If the the guest hat to pay the money to the host, that information should be given.
One of my listings displays the incorrect location on the map. Would be great if airbnb staff could correct this if hosts cant as it is misleading to guests.
I would like the calendar to be more Host friendly. I have to go in and set the price for every day during the entire year and beyond. It would be easier to be able to set a special price for a date range. For example-be able to set a special price for Christmas or 4th of July.
Also, I have a nonrefundable pet fee, but if a guest states that th
I sent emails with pictures about below issue, but always get return email said my emails cannot reach Airbnb. I therefore find here a place to share. The below is what I wrote for the email. I still cannot sent emai with the same email address I successfully sent early today.
Please compare the below two snap shots, both with Instant Book on, SAM
The benefit goes beyond any tax saving. We own an AirBNB property in Australia. We are about to visit the USA and will be staying at AirBNBs. We would like to take credits from hosting to apply to our overseas stays. It would save us exchanging between currencies if AirBNB can simply apply its own bank exchange rates. And it would encourage us to u
Many hosts have voiced concerns regarding the fairness of the location rating. It is more fair to rate a host based on the accuracy and description of their listing (i.e. communication). Guests often choose locations that are not in "hot neighborhoods" because of the price. It is disparaging to be rated on things that we cannot control, but have o
I would like the host, guest and the case manager to be able to talk in the messaging section. I hate having to call Airbnb and go through long holds and verification. Just have the case manager talk in app to both guest and host in app. Let one person talk at a time and block the other one from sending a response before the next person sends a mes
Before a guest books can the host set up a few questions to see if the host wants the guest in their home and vice versa?
1. Do you like dogs
2. What days would you like your room cleaned
3. Are you ok with my friends coming over?
4. Do you sleep in late?
Questions like this would let the guest and host know what they are getting into befo
When you search AirBnB as a guest, you get this pop up now:
The button text is "Show Instant Book Listings". But at this point, Instant Book listings are already shown. What it actually does is HIDE listings that don't have instant book turned on. It even hides listings that have instant book turned on only for guests with previous successful
20 likes of a topic gets Lizzie to actually read it. We all want our home descriptions back. We have lost all personality with this change.
SO folks, please like this and pass it around. The subject is on a couple of boards, but not enough individual likes to work.
Mixing old and new reviews is confusing, and as a guest I would want to see latest and up-to-date reviews, because that's the situation going on right now.
Old reviews may reflect something good or bad that might not even be relevant anymore!!!!!
Airbnb should rethink their new policy on babies.
I would suggest that Airbnb ask the parents of these babies if they are, in fact, people. My guess is that most of them ;) would say that yes, they really are people too. If the parents consider them people, then I think the company should believe them.
Also, they might want to ask the parents
What if Airbnb gave the guests a warning when they are about to mark 4 or less than 4 star for the price, informing that they will not be able to book the same accommodation again?
Why giving a warning? There are some guests that say the accommodation is good, has great location but mark 3 or 4 stars for the price.
If the guest can not gladly affo
Seriously, does anyone from Airbnb read it? When I look for a place, I'm always interested in the most recent reviews. Everything else is just useless
Guests occasionally request stays for dates they don't actually want in order to reach me about blocked/reserved dates. When I decline them, my search rank drops about 20 places.
Just today, I had a guest request a reservation for a night that he didn't actually want, hoping I could free up a blocked date for him. I couldn't, so I declined his
There is such a diversity of properties on Airbnb that one size fits all for cancellation policy is never going to work. Why not let hosts choose the % of cancellation fee and timing of penalty to suit their particular context?
Rationale: The policy is now global of having 100% refund to guests for hosts with Flex or Moderate cancellation policy - i
We would appreciate a feature that would require the person booking a reservaiton for more than one person to provide the names of the additional guests and a "link" to their Airbnb profiles. This is a security issue for hosts, who should know who they are welcoming into their home. It also makes it easier for us to communicate with and welcome g
We all understand the kinds of life events that can prevent travel. Rather than upsetting guests over non-refundable trips, Airbnb has shifted 100% of the financial loss to hosts by way of the extenuating circumstances policy. Why do guests not have some skin in the game when an issue arises on their end?
This isn't a fair practice. We choose our c
Please go back to ordering review by language, not country of domicile of the guest. For those guests, for example, whose language preference is English, he or she should see all reviews written in that language in date order regardless of the guest's country of domicile.
If my language selection is English, I should see all reviews written in tha
please change the rating system to just 3 options
the 1-5 system is absurd.... guests are not aware that only 5 is good for AirBNB and that 1-4 are Bad
we the hosts start to receive warning that our account will be disabled when our rating drops to 4.4
this is totally unfair as for some guests a 5 star rating is for a fairlytale non-e
I am hearing stories of guests being able to change their review AND RATINGS after both host and guest reviews have been published. This should not be and must be corrected immediately.
Here is the example of what is occurring:
A host writes a review, usually a critical one, of a guest. Both reviews are published. The guest sees the critical review,
Hosts receiving inquiries and bookings from Airbnb Newbies are seeing multiple guest's hometowns as "Lindenwold, NJ." This seems to be a new phenomenon, probably an artifact of an update.
After opening a ticket w/ ABB Superhost support, I was told that it is a default setting that has to be changed by the guest. The advice was for me to remind the
It would be best if the email system between host and guest only identified that the host replied to the guest in a timely manner. Guests do not read the listing properly. Why should it be necessary to send a pre-approval, or to decline the guest when in many instances the guest asking questions is not suitable for the property? We have been advise
When someone searches for a home, they are, by default, only shown homes with the instant book feature. As a host who doesn't want to apply this feature to my listing i am being severely disadvantaged, and am loosing guests as a result.
The default should not exclude those without instant book.
The default should include all listings, with the opti
This content has been translated and reposted from Dominique from French language to English. We cannot ensure the precise accuracy and appreciate your understanding!
The number of stars should be calculated across the last 10 stays to take account of improvements, and not across all stays, which does not take into account progress or
Im having a BIG problem with the new policy to not order the reviews chronologically so that 1 unfavorable review from the worst guest I had in 5 years (out of most 5 star 51 reviews) keeps showing up at the top of my page while 5 great reviews are buried on page 4-5 where NO ONE will ever see them. Also makes it look like not many people stayed wi
This new feature is unnecessary and doesnt add value for guests and further punishes hosts in an already flawed star system.
Response from Airbnb
Based on feedback from the host community, we decided to terminate the Lowest Review feature. The intention of this feature was to help set guest expectations for a stay by highlighting aspects of past
As discussed in other posts, it seems clear that Instant Book is inevitable based on how Airbnb is driving guests toward it, with hosts expected to follow along.
It’s unfortunate, but there it is. As hosts, I don’t think we can boycott our way out of this mess. So maybe there’s a way to make IB more workable. I propose two refinements.
No. 1: MO
My husband and I have been hosting with Airbnb for 5 years now. When we started, there were only 4 other listings for our city, Paraty, in Rio de Janeiro state in Brasil.
Very soon after we listed our acomodations, we got a booking, followed by a wonderful review from our first guests, and it picked up very well from there. Soon we had loads of revi
these days, quite a few hosts are disgruntled about the "treatment" they receive from Airbnb, and the feeling is that guests are paid much more attention to than hosts.
How about this fix: send out a monthly email newsletter to hosts, highlighting the changes newly implemented into the Airbnb platform, address some hot topics, add a few suggestions
Currently only a Hosts profile page will show how many average stars that person receives.
And even tho we give star ratings to guests regarding communication and cleanliness, it does not show on their profile page.
So then whats the point?
A phone rep told me "yea the star ratings for guests dont mean anything. you can skip that part".
I have been with Air BNB for years.
In the beginning, they were very helpful and easy to contact. Now it is impossible to get in touch with them.
In their surveys, it does not leave any room for FEEDBACK.
Did they just get our business and then forget to look after the HOSTS>????
They ask the Guests ....Not if they enjoyed their stay or had a love
Airbnb is pressuring hosts to accept bookings in two ways, Instant Book and the new policy to permanently block your calendar for not accepting or denying a booking request within 24 hours. I have always thought that Instant Book is counter to the founding principles of Airbnb and have said so at every opportunity. The new policy of blocking your c
I was always lead to believe that a review or review point, was a gague or meter to let me know how I, as host am doing.(??) Whereas all the other review points such as "Accuracy, Value, Cleanliness, etc" are points of review that tell me how I'm doing, (on-point, or possible improvements) I have never understood why the guest is given the opportun
I have had guests not list their correct name but a 'handle' or 'nick name' or first name only. They often won't post a photo either. Yet they can come into my home, my privacy and my life so that I'm am 100% exposed to them. I request Goverment I.D. upon arrival, but it shouldn't have to be like that. They should be who they say they are, not som
When a guest wants to rebook with me it is very difficult for them to find me. Amazon has a "buy this item again" button. Why not a "book this host again" button?
Response from Airbnb
We are planning to begin the design process on a feature to address this problem in the next couple of weeks. We found that this is particularly important for busine
For every guest, I always have to ask them their specific arrival time so that I can be home to meet them. It would be great if when guests make a reservation, there's an option to ask them to specify their intended arrival time.
I understand sometimes people don't know the exact arrival time, especially when they make reservation a few months in
AirBnB started as a sharing service between individuals. Guests are looking for a new and personal experience in someones home. Host wants the best experience for people in their homes.
Now I see more and more commercial companies using AirBnB to rent homes. Some of these companies are renting up to 100 different homes. This is no sharing anymore,
I'm not talking about one or two cigarettes, but of the guests leaving the place reeking of smoke.
Too many posts in CC are about this and the extra work they had getting the stink out before new guests.
Airbnb does not have hosts' backs by not taking a portion out of the security deposit.
Why? Smoking in a non smoking hotel room is punished by a
Guests who do not bother to review should have their review by their host cancelled on `cutt-off` day 14. It is unfair that hard working hosts are deprived of reviews and a guest who has been too lazy to submit their review should end up with a nice `inbox` full of reviews. PLEASE Aibnb change this! I have noticed that contact phone numbers of gue
There should be links on the community pages, on the listing pages, on every page of the web site, that lead to a page that shows the multiple ways to contact AirBnB.
AirBnB must make it easy to contact them!
Response from Airbnb
Making sure you have the tools to reach Airbnb when you need to is important to us. We’ve just intro
I would like to see details of all guests listed on the booking (with agest of those under 18).
Response from Airbnb
Today when a guest books we require guests to tell you how many guests are coming, and we recently improved this by requiring guests to tell you how many children and infants are coming as well (you can always state that your list
I think BnB shouldn't make it mandatory for some new hosts to use Instant Book. This has led to new hosts having to take on unsuitable, guests or being penalised because they don't understand the system and cancel guests who aren't a good match. It has also led to concern from existing hosts that it will be made mandatory for all hosts.