Allow us to add a pet fee! It's more cleaning time when a pet stays and more risk also!
Response from Airbnb
This is a great suggestion and matches our thinking on ways to give hosts more flexibility in offering services. We are actively working on a solution to enable hosts to include individual charges for special services, such as extra cleaning for guests with pets or other features of a listing that may require more effort from the host. We will have more to share on this in the first part of 2018.
In the meantime, you do have the ability to request additional funds from your guests after their reservation is confirmed. From the reservation page, click “Send or Request Money” and indicate the amount of your pet fee. This will send the request directly to your guest so that payment can be processed through Airbnb. Be sure to include a mention of your pet fee in your listing description, as well as a follow-up message directly to the guest, so they know why you are sending the money request.
We rely on your input for improving Airbnb and take these suggestions in Host Voice very seriously, so please keep the great ideas coming.
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I have been with Air BNB for years.
In the beginning, they were very helpful and easy to contact. Now it is impossible to get in touch with them.
In their surveys, it does not leave any room for FEEDBACK.
Did they just get our business and then forget to look after the HOSTS>????
They ask the Guests ....Not if they enjoyed their stay or had a lovely stay.....they ask if there is any room for IMPROVEMENT>...I wonder at times if the guests scratch their heads to find something....because even the guests who really enjoyed their stay come up with something
I feel it should be. DID YOU HAVE A NICE STAY......
People are all kinds , with all kinds of issues, personalities, relationships.... We, Hosts, cannot do anything about that.
It is hard work to HOST> It can be very pleasurable but it can also be challenging, depending on the Guests....
Has AIR BNB stopped caring about us HOSTS who do all the work keeping things up to scratch for our guests???
Will another compan, who cares , swoop in and take over. I am re thinking AIR BNB. There are a LOT on ONE NIGHT bookings,
All the work and no profit. The season is very short where I live so I am considering my options.
Any ideas??? Anne **, Colorado.
Response from Airbnb
We are developing a process to automatically synthesize feedback collected from the website and deliver this feedback to the appropriate team. We are also improving the process for delivering timely answers to Host Voice submissions each month. Finding better ways to listen to the host community is a commitment we will be continuing to investigate and improve this year.
The Airbnb Research and Design teams actively seek feedback from the host community so that Airbnb products best meet your needs. This process includes surveys sent to hosts, focus groups, 1:1 user research interviews, in home observations, diary studies where hosts detail their experience using the Airbnb website/app, and beta test groups. Check out this video that sheds light on the process used to improve the Airbnb mobile App.
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It’s a new year and we’re looking for new ideas. What new features and updates would you like to see on the Airbnb platform or mobile app? Don’t be afraid to think big! Also take a moment to browse ideas submitted by other hosts to comment and vote for your favorites.