Host Voice

Dear Fellow Hosts, Happy New Years All! I’m requesting your help as I believe our group voice and oppinions as hosts matter. I’ve communicated with Airbnb this evening and received confirmation that if more than one guest makes a reservation request, guests now have the choice to select “Group Payment” all while blocking the host calendar by selecting this new feature and have not the standard 24 hours hosts and guests nit selecting this option must adhere to but have up to 72 hours to make payment PLUS AN ADDITIONAL 24 hours given to the guest submitting the reservation request to make up for any difference in payment. This essentially means a group of any above 1 person can block a host calendar for 96 hours/ 4 DAYS and then not even book at all, all the while blocking those dates on a hosts calendar for other guests willing and able to pay in a timely fashion of 24 hours. The host presently has no options or recourse on this and wont even know when approving a request if the guest will elect group payment option. Please vote thumbs up to this post if you are in favor of removing the group option payment feature AND/OR reducing to the same 24 hours hosts and anyone else has AND/OR or in the least giving the host the option to remove this feature from their profile to book. We have a voice on this important subject if used together. Thank you in advance for your time and consideration! Best, Reina B   Response from Airbnb Thanks for your feedback on Group Payments. This is a new feature and we know it needs some refining, so we really value your input. We hear your concerns about having your calendars locked while guests complete their payments. We are actively reviewing ways to address this for hosts and are still collecting feedback before we make our next change. We appreciate your patience as we continue working toward a Group Payments feature that works great for hosts and guests.   ... View more

Currently only a Hosts profile page will show how many average stars that person receives. And even tho we give star ratings to guests regarding communication and cleanliness, it does not show on their profile page. So then whats the point? A phone rep told me "yea the star ratings for guests dont mean anything. you can skip that part". I recommend guests have public star ratings too. Response from Airbnb Reviews are central to Airbnb, and we appreciate the desire to have reviews provide value to both hosts and guests. We are not planning to create a publicly visible Star Rating on the guest profile at this time. Later this year we are planning to look into improving profiles. The ways reviews are represented on profiles will be considered as part of this project. But at this time we are not able to commit to making changes to how Star Ratings are displayed on guest profiles. Reviews from previous hosts can be leveraged best depending on how you host. If you are hosting with Instant Book, you can use a host control setting to ensure you only receive bookings from guests that have positive reviews. If you are not using Instant Book, then you can read the reviews left by hosts directly on the guest’s profile page.   Follow up from Airbnb - May 26th, 2017 We plan to look into this idea starting in July or August 2017. Thanks for your patience as we balance this with other improvements we’re making to Airbnb. ... View more

This content has been translated and reposted from @Beatrice30 from French to English. We cannot ensure the precise accuracy and appreciate your understanding! Please consider reinstating the wish list on host adverts! PLEASE!       Response from Airbnb   Thank you for pointing out how hosts were finding value in the Wishlist information. Earlier this year, we removed some information from the listing details, including the Wishlist numbers, to simplify browsing and help guests focus on the core information about a listing, such as descriptions and House Rules. Our research found that guests weren’t considering Wishlist information when deciding to book a space and that removing the Wishlist count did not impact the number of bookings.   However, we didn’t realize hosts were getting so much value from the Wishlist! Based on your feedback, our team is considering additional options for providing hosts with more information about their listings.   ... View more