on 08-10-201611:59 AM - last edited on 03-16-201702:02 PM by HostVoice
I was always lead to believe that a review or review point, was a gague or meter to let me know how I, as host am doing.(??) Whereas all the other review points such as "Accuracy, Value, Cleanliness, etc" are points of review that tell me how I'm doing, (on-point, or possible improvements) I have never understood why the guest is given the opportunity to review my "Location." "Location" to what?
"Location" is subjective to the agenda of the guests visit. If, for example, they are visiting thier sister down the street, then, my home is a great "Location." If she is visiting her sister in hospital 30 miles away, maybe not so much.
As I cannot in anyway (especially with "instant book") immediatly know the reasons or agenda of the guest,without a lot of prying, and I certainly cannot move my house to better suit anyone who decides to rent, I am completely confused why this would even be a point of review to a guest?
It seems to me that we as hosts should be utilizing "Accuracy" as a way to inform guests as to the proximity of key landmarks and goings-on, in our respective areas. If I am, indeed "Accurate" in my descriptions, and not exagerating the truth about the other points of review, such "Cleanliness, Value, Communication, etc) rather than leaving to chance, that a guest decided: 1. Not to do thier homework when searching for a stay, and knocks me down a star or two becaise of their negligence in researching, 2. Because they were too budget conscinece to pay more to stay closer to what they wanted to do or see. 3. Or because what they wanted to do or see was already booked in a location that is closer on thier respective dates.
I have personally put in my opening short description, as well as (again) in the long description, the exact distance to the 2 main attractions that the vast majority of my guests want to see, yet have received less than 5 stars 10 times because they didnt want to pay more to stay a few miles closer.
Response from Airbnb
As a helpful criteria for many guests, we are not intending to remove this at this time; however, we always appreciate this feedback as we regularly refine our platform to best meet hosts and guests needs. Location is intended to help future guests get a sense of the area and tends to reflect proximity to nearby destinations. It was created to help establish potential guests’ expectations, setting both you and your guests up for fewer surprises. While this isn’t something we are planning on changing, we are investigating including transit score and walkability score on the listing page in order to clarify location as a criteria. Since it’s not something you can change or control, it doesn’t impact the overall Star Rating for the listing or Superhost status.