Accidental Cancellation! Help, need to fix

Chantell1
Level 1
Ann Arbor, MI

Accidental Cancellation! Help, need to fix

Hi, 

 

I have a guest coming for Thanksgiving and accidentally cancelled her reservation, thinking it was a different one. The dates are now blocked and I am panicky and she is also (understandably) . Is there anyway I can fix this?

3 Replies 3
Cynthia-and-Chris1
Level 10
Vancouver, WA

Yes, you need to call Airbnb immediately.  855-424-7262.

Yes call them and explain. In future ask the guest to cancel or ask Air BnB to do this, or you will be penalised and fined.

 

Cheers,

Carolyn

Finally !!! Ive been looking for 40 minutes for the AIRBNB PHONE NUMBER !!!! Its not on the website ecept thanks to you I now have it. AND my issue has now been resolved. I had cancelled a guest by mistake.