My guest reserved my place about a month ago. She checked in last night, and this morning she messaged me saying sorry that she broke a cup. Not a big deal.
But after few hours, she messaged me saying her classmates she met (it was her first day of her class), invited her to stay with her, asking if she could get refunds for rest of the nights.
I told her because of the airbnb policy (she checked in yesterday already) and since ive reserved the days for her, i will not be able to give her a refund. She replied that she will let me know. And I told her again to make sure, that even if she moves out, i will not be able to give a refund. She answered "noted"
And later today, her tone changed. She's like "my friends advised me to leave your place and stay with them. your place is uncomfortable and different from the listing, i already moved out. i put the keys where you left outside" and requested me money, posing pictures of "unclean" area," for the rest of her stays. She sent me pictures of my livingroom bed(which is not rented out, only the bedroom was rented out).
It just sounds to me that she found a free place to stay and trying to make excuses to leave. I answered that if she brought this earlier we could have cleaned place or do whatever for her, but i already informed that there would be a no refund, and she said she understood, then she decides to move out, then requesting the money after she moved out.
She now claims that she paid the same amount for her new place, which i really dont believe. any advice?