It happened to me. And I'm seeing that there have been many others like me.
All hosts~ please be aware~
Upon receiving the message "GUEST requests that you cancel" you will be faced with 2 options (1) Cancel (2) Keep reservation.
Unless you DO want to be penalized for a host cancellation - DO NOT click on cancel.
Click on "keep reservation" because the guest does not need the host's consent or approval or agreement to cancel. This is just another ploy to TRICK hosts into taking the blame.
Guest requests that YOU cancel - the second you click CANCEL this will become a HOST CANCELLATION.
This will negatively affect your commitment rate, and Airbnb will do nothing about it. They will say, you (host) agreed to cancel so this is a host cancellation - and you only have yourself to blame for agreeing to cancel.
Thats nothing new although the wording may be. To the fly by night hosts or those who are new it may catch them off guard the first time. To those who have been doing this awhile we are use to keeping our guard up and reading everything twice.
I was informed that for guest cancellations, the host is not penalized. Then when I got the message, I thought to myself "strange wording~"
But in any case THE GUEST sent the request and I personally did not want to host that particular guest anyway (so of course I did not want to click on "keep reservation")
Despite the icky feeling I was getting from the wording I clicked on cancel. I'm sure some people will not fall for this..... but I did and I have seen that there have been people like me.
Great if you already knew~ but not everyone has your level of experience :-)
I'm a new host on my 4th month of hosting.....and just wanted to warn new hosts to be careful so they can learn from my mistake.
@Jessica & Henry actually you have 24 hours to respond, I try not to accept too quickly.
if your multitasking you can make a mistake real quick.
once a was driving I gave my guest an 50% discount.
the sun was hitting the phone screen at the time.
we all have some funny stories I'm sure
Very true about multi-tasking which I personally find a bit difficult to suppress in my personal life because my job as an interpreter is ALL about multi-tasking :-)
Anyhoo, in that particular case, it was an instant book (my first) and I didn't really want to host that person so when I got that message soon after the IB notification I was actually kind of relieved - which led to a hasty "cancel" click rather than trusting my gut that something just didn't feel right. When I contacted Airbnb Help later, they told me I should have just declined to host claiming "not comfortable hosting". It was a good learning experience that cost me ONLY my commitment rate.
@Jessica & Henry I think you are learning fast.Airbnb's platform is guest friendly.ot plug and play more like plug and pay.
lots of trick questions.i was wondering is Airbnb private or a public company because I see pressure to pay the stockholders some dividends.
"Funny story" is one thing, losing Superhost status, losing all income due as per the cancellation policy plus some cancellation penatlies on top when it was the GUEST who went back on the original booking agreement is SOMETHING ELSE.
Thank you very much for posting this information. We are new to hosting, enjoying it a great deal, and we have had really nice guests. I am sure this information will come in handy at some point in time. It is great to know before the situation arises and before I hit the button.
My hosting experience has been mostly great and exciting - I'm glad I decided to host. BUT, this was one of the first things that hit me where it hurt so I wanted to reach out to new hosts especially because I didn't want other new, unexperienced, unassuming hosts (like me) to fall for this trick wording and end of with a bad commitment rate. Happy hosting :-)
So if I choose to cancel as the HOST, what is my cancellation penalty fee? We need to cancel the guest, but I'm wary of clikcing the CANCEL button. I'm new to all of this. Is it a flat fee or a percentage of the total rental?
As I learned the cancellation by host will result in an automatic review, which will read " canceled xxx days before reservation", and a 10% penalty from your next reservation. Your Super Host will be delayed too.
It will cost you the ability to be a superhost and lower your ratings. If that doesn't matter to you, then it shouldn't cost you anything or at least it didn't in my case. It did cost me my superhost capability for a year and I'm not happy about that because I had to cancel 1 time out of 25 due to illness this winter.
As I know if you advertised as an "instant booking host " you should not pay any penalty and if you need to cancel within amount of days according to your cancelation policy.
my advise to you call BNB and talk to them , they will tell you exactly your rights.
regards and good luck,
I'm with you on this one. I fell for it ONCE and got threatened with my listing being suspended, or my listing paused or $50 fine, and so on. I do not appreciate this tone from Airbnb specially when it is the guest who is at fault. They have a calendar at their disposal to see availability and STILL instant book a date that is not available. Why do Airbnb accept their booking? they also see your calendar. You notify the potential guest that the date they require is not available, then you get asked to cancel!! Then it begins all over again!! Threats!! One more threat or bad tone I'm off. I will NEVER cancel, if the instantly booked guest wants a refund, they can fight Airbnb for it.
Rant over, thanks for the opportunity. :)