Please quit your paternalistic and bullying ‘one size fits all’ policies. There are many locations in the world with little or no community COVID infections, so to coerce hosts (by threatening blocking of calendar and bookings) into complying with a global policy is both unrealistic and unfair.
There are no other booking platforms doing this! Hosts are able to comply with local regulations and requirements and do not need this heavy-handedness from you. I have been a Superhost, with a perfect record on cleanliness, for 7 years straight, and am insulted and offended by your approach. Talk about ‘biting the hand‘ ... we are now planning to prioritise other booking platforms.
This is taken from the new rules regarding the wearing of masks: Similarly, if you're a host, you will not be eligible for a payout if a guest cancels their stay because you did not comply with these practices.
In true Airbnb style, if the guest simply complains that no mask was worn, regardless of the actual situation, will a refund automatically be given? I mean, we all know the futility of trying to win a dispute with a guest once Airbnb gets involved so are we being set up to lose more money when guests realise that they can get a free stay simply by alleging that the host didn't meet the mask and distancing rule?
I am waiting for Airbnb to clarify exactly how this will be policed, short of telling me that including a reference to it in my check-in information so that it is on file that I have reminded the guest, and suggesting that I educate the guest, Airbnb has thus far refrained from commenting.
I live remotely from my Airbnb house in the country outside a small town. I depend on a cleaning service (and the same cleaner) for years of 5 star service. The service refuses to sign off on following the very detailed protocols for fear of being sued. Now I'm essentially out of business.
Airbnb has created a lot of confusion with cleaning protocols and cleaning processes. The new 5-step cleaning process that Airbnb is trying to make mandatory is not the same thing as the Enhanced Cleaning Protocol, which hosts still have the option to opt-in or not: https://www.airbnb.com/help/article/2809/what-is-airbnbs-5step-enhanced-cleaning-process.
It's very likely that the cleaning company is already doing most of the tasks listed in the 5-step process. It'd be unfortunate for you to go out of business, because of a misunderstanding. Share the information in the link with your cleaners, and see if they'll reconsider.
"The new 5-step cleaning process that Airbnb is trying to make mandatory is not the same thing as the Enhanced Cleaning Protocol" @Debra300 is there any official statement from Airbnb that says this, because as of yesterday the link on how to implement the "5-step" process links you to the 36 page manual describing the totally bonkers ECP. I've seen absolutely nothing that says these are two different things.
I don't have it in front of me, but as I read it, it says to refer to the manual for further info on how to clean for "best practices", but nowhere does it say you have to adhere to all of the stuff in the manual.
And maybe I missed it, but the manual appears to have been updated on Sept. 21st, as I recall. I couldn't find anything in it now about washing walls and ceilings, so I think they may have eliminated some of the most absurd stuff.
Honestly, it all just sounded like basic cleaning 101 to me- I've been doing almost all that stuff since I first started hosting, years before COVID.
The basic steps are what we've been doing, but i've been looking and NO WHERE does it say you don't have to adhere to all the so-called best practices. The checklists in the Sept 21 update says you should wash the curtains. It also says you should change gloves after each room. For the kitchen it says wash ALL the dishes the guests could access, this is separate from washing dirty dishes in the checklist, so it's clear you should wash anything the guest may touch. The checklist for every room says you should sanitize blinds. In the common room checklist it says "Using a multi-surface cleaner and a clean microfiber cloth, wipe down walls, baseboards, and table tops." Table tops, sure, WALLS?
Thanks for mentioning the updates to the enhanced cleaning protocol: file:///C:/Users/keepn/Downloads/CleaningHandbook_en%20(1).pdf. You're correct, all mentioning of washing ceilings has been removed.
June 2 version of handbook,
" Using a detergent solution and a
• Wipe down the walls and any ceiling
surfaces with visible dirt, allowing
them to air-dry when you’re done
September 21 version of handbook,
"Use a broom or duster to remove
visible dirt/cobwebs from walls,
screens or ceilings"
The verbiage about cleaning walls has been revised.
June 2 version of the handbook,
" Use a water and detergent solution
• Table tops and furniture"
September 21 version of the handbook,
"Using a multi-surface cleaner and a
clean microfiber cloth, wipe down
walls, baseboards, and table tops"
Thankfully, they also update the comments about cleaning the outdoor space/porch.
June 2 version,
"Using a multi-surface cleaner, wipe
down hard surfaces, including:
• Patio walls
• Window screens
• Window sills
• The ceiling
• Lighting fixtures
• Pool or hot tub surfaces
• All outdoor furniture including
tables, chairs, patio bars,
shelves, outdoor fridges and
September 21 version,
" Use a broom or duster to remove
visible dirt/cobwebs from walls,
screens or ceilings"
"Using a multi-surface cleaner, wipe
down hard surfaces, including light
fixtures, outdoor furniture, shelves,
or outdoor cooking areas (shelves,
Keith, did you go through the total manual and did they mention anything about blocking dates on the calendar - before and after a reservation? I do not have a problem agreeing to this new 5 step protocol as we are doing it now but I do not want to shoot myself in the foot and accidently agree to something that will end up hurting us by Airbnb blocking dates on my calendar which is what happens by "opting in" to the Enhanced Cleaning Protocol. @Keith352
I've printed out and read the entire manual, as has my wife. The manual says nothing about blocking dates, but it does say you should wait 24 hours before entering the unit to clean, and at least 3 hours if that's not possible.
Starting the week of October 12th all hosts and guests on the platform will be prompted to attest to health and safety guidelines that include wearing a mask and practicing social distancing when interacting with each other. In addition, hosts and their hosting team and cleaning partners must commit to the five-step enhanced cleaning process. As a host, you are required to do three things under Airbnb’s health and safety mandate:
Airbnb originally developed the Enhanced Cleaning Protocol in June 2020 as a comprehensive program that was optional for hosts to join. Since then, we've heard from hosts who wanted a more accessible way to help provide a safer travel experience, so we are requiring hosts to commit to a streamlined 5-step enhanced cleaning process.
We will continue to provide all of the materials we created for the Enhanced Cleaning Protocol in June 2020 (e.g. handbook, checklist, articles) as a set of supplementary best practices for hosts to tailor to their listing.
Which amenities are most in-demand at your listing?
@Katie Suppose I wear a mask when venturing out of my room to a place where I might encounter a guest.... And suppose the guest does the same....... - The guest might still encounter my 3 day a week lodger, or my 2 day a week lodger on the way to the bathroom.... This lodger will not be wearing a mask; they are NOT mandated to, as they are neither host nor Airbnb guest! - And I can not tell them to mask up!
Forgive me as I am late to the party and this has already probably been answered on another thread, but if we agree to this mandate, does it also include the automatic blocking of dates before and after each reservation like the previous "opt in opt out" protocol ? I'd say at least 70% of our bookings are for one night so if this is the case, for a one night rental we would have to give up an additional4 days of profit, right? Can someone please confirm if this is the case or is this new mandate of Nov. 20, 2020 just to say we are adhering to the 5 step cleaning protocol but they will NOT block any days prior or after booking. Thanks so much!
Here is the link to the 5-step cleaning process: https://www.airbnb.com/help/article/2809/what-is-airbnbs-5step-enhanced-cleaning-process. I don't see anything mentioned about calendars.
It says they recommend leaving 24 hours between bookings, but that if that's not possible, to wait at least 3 hours before entering the unit after guests have checked out. So no, it doesn't appear that they will block your calendar, although if you wait 3 hours to enter, and it takes 3 hours to clean, you'd need at least 6 hours between check-out and check-in.