Cancellation without notifications

[Seth132]

During the summer season, we had a few no-show guests that according to our dash board, were 'cancellations by specialist' initiated by Airbnb.  We didn't receive any notification, not an e-mail, app alert, update in the dash - nothing.  I didn't know until after I checked on the status of the payment that I thought was late. 

Was there a known bug / glitch in the notification system in the recent past, or was this something specific to my account?

Thanks!

[Emiel1]

@Seth132 

Maybe check your account to see if "notifications" are turned off ?

BTW

Your guests did not show up and you did not wonder why ?

Normally there is at least some communication about check-in etc..

Best regards,
Emiel

[Laura2592]

Sometimes this happens when a guest's payment is declined. Usually if a guest cancels, they send a note. When you get these from Airbnb, its typically because there is an issue with the payment.

Consider these bullets dodged. We had guests with a declined payment stay-- Airbnb didn't catch it-- and it was months of arguing, calling, begging, and following up with Airbnb to get the pay out.