I found that you can add Check-In instructions in the mobile app only.
- Using the AirBnB app on your phone, open your listing
- Scroll down to Check-in Instructions under Guest Resources
- Then you can add photo instructions with notes in the order that you want to add them.
Since I'm not sure at all when guests receive these instructions, I always message them to guests directly with a custom hyperlink.
To Create a Custom Hyperlink -
- Find your listing # by visiting your listing, and checking the URL at the top. (my listing number is 8 digits long)
- Then copy the URL below, and change the digits at the end to your listing number
- - https://www.airbnb.com/reservation/check-in-guide/12345678
I created a Saved Response in my messages where I can send this custom link to guests.
- Open your Inbox
- Click on the person you want to send a message to
- Click on the icon on the bottom that looks like a note (i.e. Saved Response)
- Click the text that says Create New Saved Response
- Add a Title for your response (I saved mine as Check In Instructions)
- Click the Write Response text
- Then write in the response you want to send with your instructions. If you want to share your Photo Instructions, enter the custom link you created in here.
FYI - I noticed that when you send this link to someone, they can't see the check in instructions without logging in to their AirBnB account. If they do not have a reservation with that listing number they cannot see those check in instructions.