I filled out the new check-in instructions section on our listing, which is detailed and complete with photographs. The website says that these will be sent to confirmed guests, but I'm not seeing how/if that happens. Does anyone know how that works? Basically I want to know if I should be sending directions for the key box to every guest like I have been or if that is now happenign automatically (which would be great!). Thanks,
@Nat32, I am not sure exactly how they get "sent" the instructions,
but even if the instructions are somehow emailed to the guests, I still find it useful to use the AirBnB messaging to send the critical information to the guest, just to make sure.
No one has ever complained about getting the short instructions just before their trip, and most are very happy to receive them (even though we have the regular guest instructions.)
Nat, I'm having the same issue. I can no longer navigate to the check in instructions I thought I listed on my listings. I'm baffled. I need to change the self check in lock box code. I thought I'd put photos, or I'd like to, to how to find the door. I would like to do this once, not in a bunch of long messages to new guests. I book frequently and it's time consuming. Does anybody reading this know? I'd like to avoid a long customer service call.
@Rebecca396 - On your Hosting Dashborad go to "Listings" then "Mange Listing." The Self Check In secetion is under " Guest rescources." So click edit in that section and you can add/change a self check in lock box code. Not sure if you can insert photos though. 😕
I was able to add the photo check in instructions on the (phone) app only. Know that the default is 3 photos but you can add as many as you need to describe how to get in. You can also add note to each photo.
I have the same issue. On the app I wrote detailed instruction with the photographs to each step. I cannot see this information when I log in to my account on laptop. And the last guest compained that she couldn't find the lockbox. If she've seen that page shurely she wouldn't have that problem! On the laptop I can only choose an option for self check in but no photographs and discriptions are there. Very strange!
This is my first time commenting in this community (didn't know it existed, and I've been hosting for 4 years). Does AirBnB actually monitor these conversations?
Anyway, I have always been frustrated that I cannot see what my guests experience after they book. We had an issue about a 1.5 years ago, where suddenly all of our guests were showing up with no clue how to check in. It had never been a problem before. Finally, I asked a guest if I could look at their phone to see what they see. I figured out that the app was collapsing our check-in instructions to just the first paragraph and it wasn't obvious you had to expand it to get more instructions. After seeing this, I rewrote our instructions to make it less likely that someone would think the first paragraph was all there was.
AirBnB if you are reading, please give us more of a window into the guest experience. We may think we are communicating well when we are not actually.
This is the problem Airbnb does not send check in instructions and they are not that easy for guests to look up. I am in Arizona and I will be turning off my listing for the summer anyways hopefully they will have it fixed by the time I come back. Fix your website Airbnb!
@Airbnb4 can you please make sure your user interface matches as closely as possible with computer and mobile? I found that it's quite annoying that you can't change "Check-in instructions" with photos and descriptions on the computer.... Please fix!