Check in time -- Guest selected it during the booking process !!!!!!

Matt26
Level 10
Toronto, Canada

Check in time -- Guest selected it during the booking process !!!!!!

So I just had a guest instant book and in their message tell me that they've selected their specified check in time. Immediately I'm thinking WTF!!! A guest can't pick a check in time... but guess what! They can. It came through in the email confirmation (in this case the guest will arrive between 7-9) --  but it does not show ANYWHERE else.  I rarely read the confirmation emails because I'm always on the website and review all details there. 

 

Anyone else have this happen to them?  Fellow hosts, start reading your confirmation emails, if you're like me and trashed them because everything is on the site.

 

Don't get me wrong this feature should have been added years ago, but adding WITHOUT telling hosts?!?! That's insane.  Implementing a feature that only shows in email, well that's just ludicrous.

2 Replies 2
Mike77
Level 10
Bend, OR

@Matt26

 

Take your problem to AirBnB's FaceBook page and make your problem PUBLIC.  AirBnB likes it when you make the problems public.  Or you can call them.  Phone numbers are at the bottom of this message.

 

Mike
AirBnB Treehouse for Rent
https://www.airbnb.com/rooms/7292887

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