GWhy are these Guests who are writing such negative things / complaints in the "Private Feedback" section of Reviews?
It's an issue that I to have been subjected to which should never have arisen & lays fair & square back on the Guests.
I was slammed on a number of issues that were all matters that the Guests imagined I had failed to do, or did in their eyes but are baseless.
It was me as the Host that was at fault but the lack of communication - message systems confirm otherwise, as do txt msgs in my files, checkin was also my wrong doing despite the fact one Guest came around the day before check in - he was late, day of actual check in - his Guest decided she wanted to come prior to listed check in time & caused me inconvenience as I had other things I needed to go and do, they checked out several hours after contracted check out time, only paid for one Guest when there was 2 & made out in the wider public arena I was at fault.
My listing was in part because of that "paused" yet it wasn't me who was at fault.
The other Guest who very disrespectfully said he would "not" recommend to stay was an IB who not once before booking so much as write me a msg, I had no background details about him & he had the check to try rebook my place but thankfully I had a prior booking that stopped him.
He gave me 4 stars & my overall rating was a 1 star.
He had the nerve to say he had a "stressful experience" which only he was responsible for.
Anyone who thinks they can book into someone else's home without asking questions, reading a listing prior to booking & then complains needs to look at their own behaviours and do something about it than throw stones at others.
There's an old saying " People who live in Glass houses should both throw stones" , and " people who live in Stone houses should not throw Glass"..