Day 26: Vocal communication is key to success!

Oomesh-Kumarsingh0
Level 10
Pamplemousses, Mauritius

Day 26: Vocal communication is key to success!

Hello Friends! First of all as it is still Christmas day right now and in some parts of the world and in other parts it is already Boxing day.
So i would like to wish you all a Merry Christmas, a wonderful Boxing day and a Happy upcoming New year 2018 full of joy and prosperity!

Today i have the pleasure and honor to welcome 2 different group of guests on both of my apartments.They are all international guests from 2 very
different parts of the world.(Switzerland and India).This is where my tips and advice come into play!I have previously used the Airbnb messaging
system to communicate with my guests but some guests were not always replying,or simply were not too friendly with the website.As i never like to keep problemsfor very long i decided to adopt a different and more effective way of approche.

 

I decided to take the bull by the horns and bought some skype credit in order for me to call each and every guests once they have book.You will not believe how cheap it is to do international calls with skype pay as you go.All my guests were very happy to receive a phone call from me some of them even complimented me just because i called them personally and the big advantages that you get when you are talking to a guests on the line are as follows,a highly accurate understanding of each other,a more human way of communicating when you are using your voice insteand of fingers,you always make the guest feel more trustful which is very important especially when dealing with foreigners and also for guests who are new to the network and it also allows the guests to express themselves if they need any further advice or have any questions that seemed difficult for them to express when typing.Why do you think the big hotels have always calls their clients prio to their arrival?It is simply because vocal communication will always make you close deals faster and also win the trust of the guests well before they have put their feet in the country of their destination.

If you want to take your Airbnb to another level adopt this style and trust me you will not regret it!!!

 

Once again i wish you all the very best for the upcoming new year and if anyone needs any advice or question feel free to send me a message in my inbox.

 

 

Best regards:Oomesh Kumarsingh Ramrekha

Republic of Mauritius.

"Stella Clavisque Maris Indici"

19 Replies 19
Fred13
Level 10
Placencia, Belize

Here in Belize they also have a follow up 'Boxing Day', which I had never heard of till came to Belize. Cool idea (package left over food to give to others), and here I thought at first it was some sporting event.

@Fred13 Happy Boxing Day! I personally found about it when i was studing in the UK a couple of years ago but also heard about it while watch the english premier league. Thanks for liking my idea.

Aye, since Belize was under British rule forever till lately,  no wonder they have it. Today I saw it in practice, cool tradition.

@Fred13 Belize looks wonderful i guess you also get a lot of guests who are looking for the sun and the sandy beach when it is cold in the northern hemisphere. Mauritius also was under colonial rule until we kicked away the British in 1968 and got our independence. The Boxing day tradition usually end up with a lot of beers after soccer matches 🙂 definitely a cool tradition!

Helga0
Level 10
Quimper, France

Happy holidays , Oomesh!

On the Austrian countryside we had a custom on this day, unknown in the towns already 50 years ago and now probably unknown to younger people. 

On the evening of that day, a very old wonen would appear and empty a coarse bag from the door into the room, throwing in apples, nuts and rarely a cookie or sweet - we had no industrial food in villages when I was a kid. 

The origin was darker, she was leading “the Wild Chase” unrestful deads, forced to roam the earth that night. (Long before zombies became popular).

The danger in her presence was still communicated, the apparion was scary and menacing, that she threw in gifts, was a bit of luck. 

When my mother was a child, the custom was scarier still. Her brother, a small boy, was full of bravado the whole day, how he would approach the crone and try to see her face. When she finally appeared, covered in rags and scarves, he gave way, went a step back, two more steps backwards and pluff, the boy fell into the trough, where his mother was washing laundry on the floor. 

My mother profited from the distraction to collect all the apples and nuts herself. 

 

... 

I could call most of my guests for free, even on their mobile phones, but would not do it. Calling is not really In any more for people under 40. Without reason, I would not even call close friends. Calls from strangers? No, thanks. It’s maybe different where you live, @Oomesh-Kumarsingh0, but in Europe the only calls we get are from people trying to sell something. It’s associated with annoyance now. I offer access to the free phone service to my guests, to call home if they like. It’s used once a year, to call a bank for a credit card problem. 

 

@Helga0 Nice story! I won't agree with you as many of my European guests complimented me for calling them from so far and thus making them feel more relax and trustful. Why did you use the word stranger? Isn't the guest who booked your place aware that he or she can get a call from you. From where I am international calls are very expensive and not free at all. I have also notice that even people under 40 can be very unresponsive to messages. You may or maybe like my post that's your opinion keep it for yourself thank you! 

I think a call from beautiful Mauritius where they have booked and are shortly to visit would be a thrill for a guest, @Oomesh-Kumarsingh0. Unfortunately, @Helga0 and I cannot pull it off. Speaking for myself now, I live in an outwardly friendly but cold and standoffish place. Phoning does not go well here. This is fine, because it is easier to keep everything on the platform if there is no phoning. I do understand your enthusiasm for it, though. Like your guests, I would love to get a phone call from the tropics! Today particularly. It is minus 20 here. My fingers froze to the doorknob when I was cleaning the treehouse between guests today. 

Also, in my case, I don't have strong enough wifi for skype since we are so rural and remote. But it is very cool that you are using your resources to full advantage, and I liked your story very much. These stories have all been fun to read. Thanks for the window into a warm and wonderful world. Happy New Year!

 

@Lawrene0 Thank you for your input I really appreciate your support! 

Lizzie
Former Community Manager
Former Community Manager
London, United Kingdom

Hello @Oomesh-Kumarsingh0

 

This is such a lovely idea and I agree with @Lawrene0, that receiving a phone call from sunny Mauritius wishing me festive greetings, sounds wonderful (especially as I look out of the window to see icy, rather gloomy weather!). 

 

I couldn't agree with you more that communication is really important and I am sure this is something that the majority of community members here in the CC would agree with you on. I suppose (based on what @Helga0 has said), it is all about finding out what works best for you as a host and judging what your guests might like, something that works for you and one guest, may not work for another host and another guest. In my opinion, if your guests were quite quiet and private people then perhaps a call isn't advisable and maybe sending a Greetings card instead would mean just as much, but if you got to know your guests a little more then a call could mean the world to them, as it clearly has done in experience you have shared here Oomesh. 

 

The main thing here is that you are thinking about your guests, even after they have left and your kind approach is so nice to see. Thank you so much for sharing this idea, I am sure it is great inspiration to many. 🙂 


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@Lizzie Thank you for liking my post! Greeting the guests happy holidays after they have left is indeed a very good idea but i was refering to calling the guests prio to their arrival. It is impossible for the host to guess if the guest likes privacy before they both meet each other and i think that by calling a guest just after he or she has just booked always make them happy and bring them more trust rather than just replying to them by the messenger or another other text message system. Airbnb is all about people after all and we should try our maximum to bring the human touch in order to succeed.

 

Here is a good example how me calling a guest that i hosted last year has saved him from missing his flight. The guest was doing a world tour from the US till Asia, he stayed in South Africa at a hotel before coming to Mauritius and he was not very responsive to my messages. On the day of his arrival i decided to give him a call as he was supposed to come at my place with a car that he would rent at the airport. When i spoke to him "it was about 5hours before he was supposed get on the plane" and he answered and and told me that he completely forgot about the date of his flight to Mauritius. Fortunately he managed to get on the plane in time and i told him that i took the initiative to meet him at the airport. If i didnt called that guest before his arrival he would miss his flight and his reservation too. He was very happy to reach Mauritius on time!

 

Thank you Lizzie for making the community a place to share our ideas and experience especially during the month of December. 

@Oomesh-Kumarsingh0, I like your post and you go to greath lenghts to install trust, which must be reassuring for guests, when they book from far away.

15 years ago, our bi-monthly phone bill could approach 150 Euros, we did call guests  before booking and paid the communication by the minute. Those were short calls, mostly to establish  trust. Internet was paid seperately. Airbnb allowed a call via the website at the beginning. 

Today, the Internet speed defines the much lower price and calls to 150 countries are included for free. That’s not a sign, that phone companies became charities here, it reflects a cultural shift. It may be more impressive here than you are possibly aware of. The provider can give away the phone service, because it’s not used any more. Companies have robots now, so people avoid to call them, if they can. Friends exchange texts. If I need technical advice, I use chat. To relaunce a service, social media is more effcient than a phone call. Faster too. 

My guests are mostly short stays and my place is cheap, so that’s different from a longer luxurious holiday. Still, my rich private clients never answer their phone. For years now, the standard procedure is “Leave a message, we may call back if necessary.” The image associated with phone calls has changed and the shift continues. The divide is now smartphone user and old fashioned. 

I used the word stranger, because my guests are strangers before they arrive. They may be temporary friends whilst here, some may become real friends, but I would see it as intrusive, if someone pretends to be anything else than a stranger before a personal meeting (or a long relationship online). Different cultures have different notions of distance. 

 

@Helga0 I can assure you that my notion of distance is the same as where you are now! Culture has nothing to do in this matter some people are simply colder than others!!! 

As a fact, this is not true, @Oomesh-Kumarsingh0. Perception of distance is a cultural variable. If you check a bookstore on the topics of international management, communication and marketing, you will find tons of books treating the topic. 

If you wish to imply, that I am a cold person, because I do not wish to engage in phone conversations with guests other than “I am lost” or “my train is stuck in the middle of nowhere, how late can I arrive?”, that’s your privilege to draw this conclusion. It’s hilarious. 

 

@Helga0 Respect my opinion and I will respect yours!