I think it is sad that the system is computerized entirely. AirBnB really needs to put a human touch into the service side of the business.
I had my first guest last night, and I spent well over $300 for a supposedly $160 visit. I read up on all the information on how to be a great host, and I provided a spotless home, bought plants for outdoor patio, continental breakfast foods/snacks/bottled waters, juice, fresh fruit, bagels, donuts, muffins, creamer, tea, fresh coffee, and even beer and wine for an added treat.
Because I do not have air conditioning, which my guest KNEW I did not have, she canceled online without telling me in person, after I asked if everything was alright.
For some reason, I never received a $50 cleaning fee, and I reimbursed her for two nights she canceled out on.
I literally sweated my butt off cleaning my yard and house (which by the way, has all brand new berber carpet, brand new hard wood flooring, brand new bathroom remodel) and I spent all my time and energy on guests who were polite, but canceled after one night due to the heat wave, well I am now over drawn in my bank account as I was counting on that money that was so called "Confirmed!"
Not to mention the AirBnB site states it will credit my account within 24 hours after guest arrives, and then today I get a notice saying it will be more like a week from today! What the heck!
I am on a budget! I am unemployed, and a displaced fire victim from Sonoma. I had to get SNAP (free food program from the state) and I used the full $125 and $134 of my own money to buy the items for my guests.
I LOST a LOT of time, money, energy but what hurts the most is this sadness in my chest. I feel hurt and used and really depressed.
If this is how it's going to be I will stop being a host.
Any comments appreciated. I know already what a dummy I am for going over board, but the site states treat people like you want to be treated so I rolled out the red carpets.
And I have zero ratings so far, so Air BnB gave me a negative star! HOW DARE THEY!