Im living in Greece, and I had a visa to go Canada bec of a job offer.
Two months ago my greek id/residence permit has stolen inside my bag at the bus. I have a police report for it.
I spoke with the border polices, they told me that I cant travel without id. And they inform me that renewing the card will take more than 4 months!
I had to canceled my reserve and ask a refund either from the host and from customer service.
The host inform me that there will be a guest wants to stay in her house, so I quickly canceled my stay in her room.
I paid around 650€ for a room in Vancouver, Bc.
Since I have a police report, my situation is under outstanding circumstance I dont know why Airbnb wont pay my money back!
I spoke with the customer service, she does not look care my situation. She replies couple times that she wont be at the office! If she wont be at the office why airbnb dont forward me to another customer service?!
I spoke also the host. And ask some of my money back, she seems not care much my situation.
if I could travel, I was planning to stay in that room. But I cant fly abroad now, and my all schedule has gone, the visa will be expire, the job has gone, and even I have an official document which I sent to customer service and the host... It seems nobody cares my situation. I trust to Airbnb and I paid my money from Greece to Vancouver, Bc.
I guess next time, I cant use airbnb anymore how I can trust it again!!! Its really dissappointed experience for me from Airbnb.