I have been bragging what a wonderful lot of people Airbnb have brought to us. Last guests seemed the same, lovely young couple very friendly and responsible.
They have just left said how wonderful the stay had been, how they would leave a great review and would love to return again....great!
I just went into the cottage to prepare for the next guests and I am staggered at what I have found.
The Air con remote has been pulled apart and metal fttings that make the battery contacts are missing...nowhere to be found. They were in there because they have been using the air cn during their stay...it was still on when they left.
I went to turn the air con off and, no display....so of course it won't work! A new remote!!
Somehow they managed to move the main bed up onto the foundation skirt and with the weight of the bed and them, went through it!.......
They broke a specific plastic light shade....it is specific to this light fitting, hand made...no chance of getting another one to match....
Even tried to roughly stick it back together before simply giving up.
Mud on the carpet rugs, numerous stains on the bed linens, little fridge is now off it's mounting blocks and all out of alignment with the other cupboard doors. I can't believe what I am seeing and of course the question....where to from here?
I can raise a dispute with the resolution centre, but what good will that do! Even if they side with me they will give me three quarters of nine tenths of bug*er all.....so, I am handy and I can tile the foundation apron and get the bed right again! I can get my air conditioning mate to scource me another second hand air con remote. And I will look forward to the challenge of getting another plain plastic shade and duplicating what was there....I have hand made one, why not another! The old Sards wonder soap will take care of the stained linens, but I am so disappointed,
I am disappointed, A, that they would disrespect the property I have worked so hard to provide like that, and B, that they would just waltz out of here and not say a thing about it, as though, oh well, these things happen.
I shouldn't have to even think about a review, it should be cut and dried but, thanks to this co*k-up of a review system I am going to have to think long and hard about what I say about these guests. And the complete total irony of this whole scenario, they came here because she is a student and had a prac placement in a local hospital, they didn't have a lot of money and I gave them a special deal.
What have I always said to others here about doing special deals??....The only one I have shafted here is myself!
Cheers.....Rob