Experiences vs. Services

Experiences vs. Services

Greetings Airbnb Hosts,

I recently tried, and was denied, to add an "experience" of a private wine tasting tour.  I looked in our region, a major wine country, prior to attempting to add, and found there is only one wine tasting tour "experience" offered.   Mine was declined because Airbnb decided it wasn't "experience-y" enough; that mine was just a lowly "service."  I'm not sure how much more of an "experience" a PRIVATE wine tasting tour could be, offeriing a private vehicle, dedicated driver, and a custom tailored itinerary, considering the three main elements (Hospitality, Expertise, Insider access) would be more than satisfied, but it's irrelevant now.  I'm not going to pursue it any further than this here which is sad...for me, for you, and for your guests.

I mean, I can understand wanting licensed, verifiable & legitimate businesses, etc. (which, btw, the one wine tasting experience I saw in the region I was attempting to offer, was not a licensed company, it was a private individual conducting tours which seems more shady, but I guess it's more "experience-y") but overall, for a service like Airbnb which seems to portray itself as a altnerative option, why it, and by extension, you all, would want to discriminate, limit or otherwise inhibit your guests options while visiting your region, wherever you may be, seems counter-intuitive and counter-productive, for everyone.
 
UPDATE: I just did another search for the region, before posting this, and found a public/shared tour that has been added since I submitted my Private Tour.  I am at a loss as to how this public/shared tour service, is in some way, more of an "experience" than the Private wine tasting tour, which I am offering?  Maybe just because it has some  kitschy, old vehicle?  But I am baffled as to how a couple potentially being forced to spend a day with strangers is somehow more of an "experience" than having a privately hosted, privately conducted, and custom tailored wine tasting tour.  (Note: it doesn't appear they are licensed, or at least the license number is not posted on their site, which would be unusual.)

So, the question I'd like to pose to all hosts is: why would you, or Airnbnb, not want to avail your guests of all the various "things to do" in the region in which they are staying?  I'm really just curious how you all, as hosts, feel about this?  Do you agree that Airbnb should dictate which options are available to your guests through this platform?   Or do you, as I would if I were a host, want a plethora of options available (experiences, services, whatever) so your guests can plan their trip more effieciently, effectively and to their liking while they stay at your place?

Please share, if you are so inclined.

Thank you for  your time.

Jason

P.S. If I sound bitter, my apologies, but I am.  I just think this is so ridiculous and was compelled to share with everyone what I feel is pretty inexplicable and unjustifiable.
2 Replies 2
Joanne256
Level 1
Alhaurín el Grande, Spain

Hi Jason,

I've had the same experience with AirBnb. I submitted an Ayurvedic wellness treatment (massage and facial treatment) and it was declined as considered a service. However, there are quite a few Massage experiences offered in Experiences so I'm not sure how what they are offering is different to what I'm offering. I expect those assessing each submission also don't know what the criteria is that needs to be met, so maybe some are accepting, some are declining. And of course, you can't ask them because to try to speak to someone directly is near impossible. 

Hi Joanne,

Indeed.  It's an unfortunate and arbitrary position that Airbnb takes.  It's unfortunate, as it is excluding all kinds of local options for the guests, and arbitrary, as one of the other "experiences" offered is just another service in our region.
I would think that all hosts all would welcome more "things to do," "experiences," or "services" to be availed to the guests staying in their region; particularly those, like mine, that are licensed, insured and have 10years of "experience."

It's the hosts', and moreover, the guests' loss.

Thanks for reaching out Joanne.  Best wishes to you!