Hi all,
This is my first year of hosting, and - touch wood - all seems to be going very well. However, I live in a place that is very popular with NYE revellers, and as such had a booking almost immediately when the house went live to a relatively local (i.e. 38 miles - that's local here!) booking for 5 adults for NYE. From their original enquiry and booking (June 17) I haven't received a response to my original email enquiry (which I accepted as I'd mis-read the booking details, and just thought he thought I was an idiot!). However, I have subsequently emailed him last week to advise that we were planning on changing the twin room to a small double and asking about his situation as, of course, if he required a twin that I would keep it like this until after his visit. However, yet again I have had no acknowledgement or response (had also emailed him previously to ask whether he'd like an electronic copy of the welcome pack emailed to him, as I do with all my guests). Given that this is NYE, am a tad worried that it could all go a bit Pete Tong! What is the procedure if, once a booking is made, a guest does not respond to emails? Not sure what I can do i.e. can I insist he contacts me or I cancel the booking, or as it's been booked for ages, do I just have to wait and see? Apologies for the length of this message, but would be grateful for any advice. Thanks, Mel
