Guest broke house rules and broke...

[Des-and-David0]

Hi,

I recently arrived back to our apartment and discovered that a cat has been staying at our airbnb. Our rules are no pets. My airbnb guest obiviously broke the rules. I know a cat was here after hours of cleaning the furniture and finding a cat toy under our bed. My husband is allergic to cats and it was very uncomfortable for him. I also discovered my french press glass spihon is missing. I'm assuming they broke it because the frame is still there. 

I tried contacting the guest. No response. They stayed at our apartment for 6 weeks, we had great communication, but now nowhere to be heard. How can I get my items to be replace? And possibly a cleaning fee for the cat violation (cleaning fee)?

Thanks for the help folks!

Des

[Lizzie]

Hello @Des-and-David0,

Aw I am sorry to hear about your recent experience. 

I wonder have you contacted the Airbnb Support Team about this?

Thanks,
Lizzie

[Des-and-David0]

Thanks for the reply Lizzie - how do I get in contact with Airbnb Support Team?