Guest cancel 3 hour before arrival ,cant find any links for still getting paid ?????

Guest cancel 3 hour before arrival ,cant find any links for still getting paid ?????

 
1 Reply 1
Dave-and-Deb0
Level 10
Edmonton, Canada

Hi @Andrew15,

 

How many nights was this guest suppose to stay.  In any event, your listing is set at "Flexible" meaning that if the guest cancelled 3 hours before check in, he will probably be charged for the first night but he will be refunded the following nights.

 

Here is a link to the Flexible Cancellation Policy

David

Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host