Uhhh...
This is my FIRST long term guest (and my last). She is staying for 28 days. This is her FIRST stay with Airbnb... The first day she was here she was very polite. She stayed in her room most of the time, as is the usual I would guess when your listing is not for the whole house, but just a private room.
BUT... beginning day #2...
1. She told me that she is terrified of dogs. -- My listings clearly state that property is pet friendly and that pets live on the property. I even have descriptions of the pets noted in the listing. Why did you book at a pet friendly home with pets living on the property?
2. She told me that she is allergic to "dog dander". -- Why did you choose to book at a pet friendly home with pets living on the property if you are allergic to dog dander?
3. She told me that she didn't read the whole listing, just looked at the pictures. She did not notice that pets were living on the property. -- I explained that I would contact Airbnb to see if we could find here a new booking. She stated "no, I will just stay here until I find a place to rent". ((Bad review waiting to happen))
4. She is not happy that there are not local stations on the TV in her room. -- It is not good enough that there is a 32" Brand New Smart TV in each bedroom that is Roku enabled with Netflix, Hulu, Amazon Prime, HBO and Showtime plus all free Roku stations (that have my subscription with a guest user ID already entered so that you do not have to have your own subscription)... She wants the regular stations, you know, the ones with the commercials because she "doesn't use all of that other mess". Nor is it good enough that the Common Living Area for Guests (I have three guest bedrooms with one living room and bathroom that is for guest use only) contains a 60" TV that is also a Smart TV with above listed internet Apps and DOES have local programming. She "doesn't like it in there"???
5. She is not happy that she must climb stairs. -- My house description, rules, other info, etc clearly states that you must acknowledge that you are aware that you must *climb stairs *pets on property and *surveillance equipment on property. Again, she did not read the whole listing.
5+. She acutally asked if she could use my PERSONAL BATHROOM!!! Because Airbnb has still not answered my requests to find her a new place to stay, I AGREED and spent the night after I worked a 14 hour shift cleaning all of my person items out of MY PERSONAL BATHROOM so that she could use it becuase it is "easier". And, heaven help me if I didn't agree - she suffers from fatigue - as do I.
6. I provide towels and washcloths for my guests in the Guest Bathroom (ONE EACH). -- She uses TWO TOWELS AND TWO WASHCLOTHS each time she takes a shower TWO TIMES A DAY. And does not re-use her towels at all. (I get it, some people do not like to conserve by re-using a towel that they just dried their very clean body on...?) Ok. But seriously... two towels, two washclothes, two times a day??? I have to wash twice a day to keep up with her use and still have towels and washcloths for other guests!
7. I provide breakfast sandwiches, hot cereal, snack bars and water at a COURTESY...NOT noted on my listing. I have them there just in case my guests are in need of a quick snack or run late to work or meeting and can have a quick bite to eat, or simply don't feel well or get hungry. (I understand that in new surroundings or in a new area, one might accidentally plan poorly for time allotment.) She took EVERYTHING IN THE SNACK DRAWER AND ALL BUT ONE BREAKFAST SANDWICH!!! -- i simply cannot afford this guest! This is not the Hilton! I cannot feed you all day long nor do I have the time or money to keep up with your exorbitant usage of linens for each of your two daily showers!
8. Because she is so terrified of pets, I must keep my pups locked in their sleeping room (its large and comfy with their beds and food and water with a doggy door for outside access to our fenced backyard). I know they are pets and that I am am the one who decided to run an Airbnb, but I chose to make mine pet friendly and clearly stated that pets live on the property. I also must lock them outside when she is entering or leaving the property or is washing her clothes.
9. AND... to top it all off... She gets irritated when I have another guest. ((Insert flabergasted look on my face)) It is an Airbnb and I have multiple listings, which are also CLEARLY noted in my profile and in my reviews -- if one cares to actually read the listing. It is uncomfortable for me and for my other guests.
I am positive she is going to give me a terrible rating/review when she finallly leaves. I just don't know what else to do about it. I went in and changed my listing to MORE CLEARLY state that pets live on the property earlier in my description - even though they must agree to this in advance. I have placed a small sign in the Snack Area that asks that you please only take what you need. I have placed a small sign in the Common Bath Room which states that one towel and one washcloth are provided for each guest per day. And, I guess I am going to have to forego the snacks and breakfast treats until after she is gone. I can't afford to keep up with the amount of food she is eating right now. This sucks for the rest of my guests this month. I am just unsure what else to do. If I am forced to finish this booking, what shall I write for a review? I certianly do not want to come across as petty or complaining to future perspective guests. But, I would like to warn future hosts of the type of guest she will be. This guest DEFINITELY needs to stick to hotels... and NICE ones with all of the amenities that one has to offer, and one not quite so worried or affected by one terrible review or one guest from h*ll. This particular room, at this particular time, with Smart Pricing, was booked for only $25 per night with a 20% discount for a 28 day booking. I wound up getting only $19 per night for the whole thing after the 'powers that be' took their share. Out of that, I must pay utilities for another human in the house, (if she continues at this rate of eating) three boxes of snacks and two boxes of breakfast sandwiches and two cases of water. PLUS, I have to wash linens twice a day. I also furnish basics like shampoo and conditioner, detergent, fabric softener and dryer sheets for the washer and dryer that are available for guest use (and which she uses daily). And don't forget the taxes! I think I might end up actually LOSING money!
((Tears... and Lessons Learned)) :'(
Suggestions might be helpful, including what I might write in the review at the end of this mess.