@Asury
Dont waste your energy about the injustices of the star rating system but instead write your justified response under this guest review.
Either you respond or “put up or shut up” is the remaining option.
Please USE your right to reply.
Dear Guest XYZ
Thanks for reaching out to write your review.
My listing clearly states there is no cable, but it is a smart tv.
I am sorry to hear you could not use Netflix as you forgot your password.
I tried to help you follow the instructions on how to operate the tv despite the operating instructions also being clearly listed, but there is only so much I could do regarding your password.
I appreciate it when guests choose to spend their money to stay at my accommodation until they act like this
I appreciate feedback whether positive or negative so others can see the entitled guests that thankfully, I rarely have to deal with.
Enjoy the rest of your holiday.