So I’ve only been hosting for two weeks and today found that our guest snuck a good sized dog into our place for 6 hours. The dog belongs to a family member of theirs who lives locally. We clearly state in our house rules no pets are allowed.
the guests are checking out in the AM, what recourse do I have, what would you recommend?
Confronting them will likely lead to a bad review, which is deadly for a new host.
@Kevin557 you don't mention if the dog caused any damage, or any mess that would require significantly more cleaning time / expense.
If neither of those happened, then you probably should just let it go; you are correct in thinking that a bad review for a new listing is a big risk.
If there was damage or excessive mess, then ypu should carefully document it and then try to figure out how much repairs / cleaning will cost. Then again, try to figure out if the money you might recover is worth it.
They haven’t checked out yet so i haven’t accessed the apt yet to make a determination of any damage.. Still surprised at the lack of respect for our property since these guests have run their own Airbnb.
whats the point in having house rules if there is no requirement to follow them.
@Kevin557 the house rules do serve a purpose.
If a bad guest is in clear violation of the house rules, that can be used as grounds for cancellation of their stay (the kind where Airbnb takes care of cancelling and then moves the guest somewhere else).
Plus, normal polite people follow house rules. Having house rules lets those nice polite people know that they are supposed to do.
Having house rules won't prevent bad or rude guests from breaking them, any more than having laws against robbing banks stops bank robbers from robbing banks.
But having the laws does give you a mechanism for punishing bad people when they break the rules.
Why let it go. They broke a rule, a very, very dangerous rule. I have the same rule because I am allergic to pets and they still sneak in a pet ? I think they should be penalized
That's all fine and dandy, but as hosts acquire more experience hosting on Airbnb, they tend to discover that the guest almost always wins in these situations. Even when they're irrefutably guilty.
Better to save the confrontations for times when it really matters (and there will be those times) , and even then, respond with wisdom. There's ways to avoid being victimised by disrespectful and irresponsible guests, if you're smart about it.
I agree, we had just had our carpets cleaned when a guest brought 2 dogs into the home, we had them pay to have the carpets cleaned again, that was a 250 dollar mistake on their part, they are also not allowed back to our home. Unfortunately we didn't see the dogs on the camera until the last day of the stay, so they got away with it except for the carpet cleaning bill.
@Lisa6263 - "that was a 250 dollar mistake on their part". Were you able to collect that? I just had a similar experience, and Airbnb tells me "if the damage was done by a pet (allowed or not) it's not covered" and they won't do anything about collecting or compensation for damages.
As a person who is severely allergic to dogs, your approach has no respect for those of us who have bad reactions to dogs. A dog can also impact the next guest, because dander stays airborne for a significant amount of time.
Yes, but even in no pets listings, unless they are home-shares in the host's home, Airbnb forces hosts to accept service dogs ad so-called emotional support animals. It's a real problem for hosts and guests like you are are allergic.
Always let a host know about your allergy when you book, so if they were forced to have one of those categories of dogs before your booking, they could at least let you know or would know that they have to clean super thoroughly, air the place out, etc.
@Kevin557 If there is no damage (fingers crossed!), you still have the opportunity to address the behavior in your review. I would rate them down on following the rules and mention that they had an animal on the property, violating your rules.
@Kevin557, you have a valid complaint. If your house rules explicitly state no pets then guests should honor that. It is a respect thing. They have signed that they read your rules and regulations (they don't all read it though). They are liable and you should note their negligence in rating them and I would communicate with them as well. Of course be tactful. In addition, I send house rules and a one pager to them after confirmed booking. Without rules, there is chaos. Hey, we were all teenagers. If you gave me an inch, I took a mile. Many adults still act as teens these days.
I have a camera directed to the driveway/walkway to the front door and have also caught additional guests and pets coming in and staying the night (I can accommodate 14 at my executive rental). I have to keep that place to the highest standards and I will charge for guests trying to be sneaky like that. It's wear and tear on the house, utilities expense and blatant disregard of my rules. I want all guests to have am amazing experience and will do anything to make that happen but it goes both ways!
Now, at another beach house listing, I furnished it inexpensively, it has tile throughout and is more or less "tenant proof." More leeway there. I'm not as strict. Case by case basis...
I hope this helps...
All the best,
I also have an exterior, flood light camera (disclosed in my listing) that is pointed at the gate and guest parking space. It’s meant to provide a little extra protection for their vehicle as well as helping me monitor that no one enters the property who shouldn’t be there.
After I notified the guests that I was disappointed to see them sneak a dog in yesterday, they apparently unplugged the network this AM. Perhaps they felt I was spying on them, but I got a notification of movement by their car at midnight and when I checked I saw the dog.
oh well, I felt I was nice in the way I brought it up but they seem unapologetic.