Remember my post needing advice for reviewing a bad guest? Well, as expected, she's upset! She never reviewed me and she didn't reply to my review of her, but she did send me a LONG message basically trashing my place since I gave her a bad review. If you want to read my review, and her message, they are below. But I have two new questions:
1 - She sent me this message from a DIFFERENT account, that still has her name?? The account she used when she booked with me was from April 2019. The account she sent this recent message from was from 2018. (no reviews on that account either) So how can someone have two accounts, both with verified ID's? I am guessing she changed her profile name somehow on one of the accounts and the two accounts must have different legal names?
2 - I see no option to block her. When you hit the flag on the message, it brings up several options, all of which lead to the most random complaints, but none allowing you to block. What am I missing??
For those who want to read my review of her:
"Guest and her daughter were very friendly guests but had some issues navigating the etiquette of a shared space. There was a loud phone conversation after 9pm in the shared space, lights were left on when leaving for the day as well as overnight, and the back door was left unlocked. The bedspread had multiple ink stains. It took a bit longer than usual to clean the room/bathroom after check-out. I believe she may have underestimated the socialization skills of her dog as the dog did not seem to enjoy being around new people and also peed on a rug. She allowed the dog on the couch, which is against house rules. Future hosts might just want to clarify rules and general house guidelines with these guests when they book."
And her message to me:
"Suzanne, I see that you wrote a very detailed post of your perception of the experience of having us in your home. We will not be returning so that should put your mind to rest. This was our first and probably our last Airbnb experience. I feel as if you did not speak your mind while we were there and instead decided to post it in your review. Thank you for the feedback, I will keep these things in mind if I ever do decide to stay in an Airbnb location again. I think that in the future you need to post how loud people can talk on the phone and the times you want no noise at all in the evenings. I apologize for any pen marks on your blanket, I was not aware that had happened when my daughter wrote her note. As a result, I also believe that you should not allow children in your home period because I do not think that a person like yourself can tolerate unexpected accidents like these. I think you did state that in your original requirements of stay that you did not allow children. So, yes I do believe that you should stick to that. I do agree that my dog was not socialized to you but you did not necessarily state that as a strict requirement either. Just to make it known to you, my dog is very socialized to those living in our neighborhood and with the people and animals at the dog park. However, I would agree that she may need more training. She is just over a year old so you may need to specify your expectation of dog age and behavior in your home and how trained the animals should be. I do believe that you tried to be accommodating but as evidenced by your feedback were not very sincere. I know that you intended to post a very specific and honest post. Overall, your home is very cute and nicely staged. However, your couch looked like it needed a good cleaning and had various stains already on it as well that looks like you tried to get out. I Apologize that my dog briefly walked on your stained couch. I allow her on the furniture at my home but my couch has scotch guard impregnated in the fabric and it is easy to clean. I apologize for the peed rug, again I am still training her as well. I immediately told you what had happened and you took care of it. In your post, you make it sound like this is something that you discovered after I left. However, you know that the carpet in the bedroom already had visible stains on it when we arrived which I accepted because you have identified your home as a dog-friendly home. I assumed that you would be forgiving for that instance. So, that probably needs a better cleaning as well. I also apologize for leaving your backdoor unlocked. I remember locking it several times but I have a daughter and it could have happened without my knowledge. On a more positive note, Thank you for the movie tickets and books. My daughter and her cousins have enjoyed the books. Also, thank you very much for providing us the dog kennel for our dog. I think that you meant well and I may need to have my dog better trained before traveling again."
