This is my first comment in community, and for me to finally be driven to post here means I must currently be in a similar situation and very unhappy about it.
Recently, around 4 or 5 am, I booked additional days at a unit I had been in for about a week and a half now. I had been booking two nights at a time prior as a precaution in case anything should happen with comfort of knowing I had freedom to leave soon if anything should arise. The reason I decided to extend my latest booking by making a new final reservation taking up all the remaining open days left at the place I'm at now was to avoid having to wake up (to relocate) when I knew I was going to sleep for the night - at 8am (also, booking 2 more nights every 2 days was causing me to have to pay cleaning and service fee multiple times).
I went to sleep and next thing I know, 2 hours later (10am) I am woken up by excessive, loud, nonstop banging that lasts for several minutes at a time with some pauses in between each set, coming from neighboring room. Of course, I am upset, because I specifically paid to extend so I could rest and get some sleep, and extended as long as possible to avoid continuing to pay cleaning fee and service fee multiple times by extending my booking every 2 days as long as days were open like I had been doing. If I knew I couldn't sleep today I would have stayed awake and simply chosen another room I saw within the same condo neighborhood!
Now I am beginning to wonder if this construction will be a daily thing and if I suddenly have a curfew I must abide by if I want to get sleep. I am beginning to feel like if I don't sleep when I have the chance, then consequence will be no sleep until following night for me. The point of my vacation was NOT to pay extra to feel like I cannot relax and be natural because I have to schedule my sleep and wake up on other people's time. Most people get paid to live like that. Why would I pay to have to continue that type of lifestyle - on a vacation?
Not acceptable, especially if host is aware of the disturbance beforehand.
I know there are people out there who are concerned primarily or only about profit with complete disregard to the comfort of others because profit comes first for many people. However, an honest, kind, caring and professional host would take a disturbance (or any reasonable) complaint seriously, offer to let guest leave and refund the remaining fully unused days, update their description to warn future guests about potential disturbance times and how many days the disruption is expected to last, then find / host people who are ok with that type of disturbance.
To make a paying guest suffer during a vacation (or business trip) that they likely waited and planned for and may not be able to have again for a long time is a very mean and heartless thing to do, especially if it is a simple situation that can be resolved easily by allowing guest to take refund for unused days and go elsewhere. Once the guest is refunded for whatever full remaining days they haven't used and is expected to be out by 12pm the next day, they are no longer the host's problem or concern. Therefore, if they feel unhappy and uncomfortable enough to change plans and choose to leave and get refund for remaining unused days, minus the cleaning and service fee, it should be acceptable and understandable. Suddenly having to change plans and make new last minute reservation is not always easy, especially in foreign place, and if I were a host in my right mind I would refund remaining days instead of offering discount if guest chooses to leave voluntarily due to discomfort, or ask the guest to find another place and issue refund for all fully unused days if discount was requested (unless I was satisfied with offering the discount).
In the past I have left construction noise and other disturbances out of reviews and chose to shut up, sit back and accept the discomfort and work myself around the expected disturbance time schedule once I became familiar with the routine. However, I think I need to start mentioning it in more honest reviews so others will know what to expect and won't end up paying to be aggravated by the same disturbances if they are looking to book very close to the time I booked, especially in places that primarily use concrete and steel structures. Any disturbance that is continuous, frequent and too loud for earplugs to block out, I will mention in future reviews.
To sit in bed, awake, listening to "BANG BANG BANG BANG!" for hours with slight headache and 2 hours of sleep - BEFORE what would have been my check out time (when I specifically extended my booking a few hours prior instead of choosing another more convenient room that is now available - strictly to avoid having to get up and move so I could get rest) does not make me happy at all. If I had known I was going to be forced to wake up before check out time today anyway, then I would have simply booked the other room I saw and set my alarm to wake up in 2 hours to get out of current one on time.
At least in this particular situation I'm currently in, I can say the host wasn't aware that this would happen. Also, I am first guest for this particular host. Host is brand new to AirBNB, so I know she doesn't know how to handle this type of situation (as she admitted she is brand new to this and didn't even expect a guest to book as fast as I did - the same day she originally first posted her unit for booking). However, if this happened and I found out a host knew about it the entire time and didn't care to mention it beforehand - then tried to keep ALL the money - even if I offered to leave/check out early before 12pm the next day to find a more comfortable situation for myself, I would definitely speak up and take appropriate action.
Lastly, I also recommend everyone keep ALL conversations in AirBNB messaging. I've dealt with some folks who like to use other forms of external communication messaging systems and request cash payment at different (sometimes higher than advertised) price, etc. With AirBNB messaging it is easier for the team to review conversation or problem and make the best decision possible on a situation, should one occur with either host or guest.