2 outstanding payments that have not been actioned by bnb in spite of several requests.
1. Booking CSH355 Binghua. Guests cancelled after one night then refused to leave. Finally the police were called. I am still waiting for payment of AUD $80 plus a $20 Cleaning fee. Where is it?
2. Booking NHD3T9 - Guochang Liu. Paid the incorrect amount. Owed AUD $175 and only received $95 of it.
I am a high volume bnb host and am very unhappy at this total lack of service. All up I am owed AUD$160.00 I have all the documentation to support these claims .
You need to contact airbnb directly, their accounts through the "contact airbnb" section on these financial matters. Please keep following up with them and you will get an answer.