Host Cancellation of booking

[Kristine5]

I approved a guest booking. However 10 days before the booked date, my condo unit management issue a memo that the whole building wont have a water supply for 3 days. Is there a way that I wont have the auto reply feedback regarding the cancellation? The disruption of water supply is out of my control. 

[Dave-and-Deb0]

Hi @Kristine5,

I would contact Airbnb and see if they will cancel this reservation and re-home the guest under "extenuating circumstances" in which you will not be penalized for.

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

Dave